ASARA MATJAOLA
Operations Manager
Pretoria
Summary
Dynamic Operations Manager with a proven track record at Teakice PTY LTD, excelling in logistics management and customer service. Enhanced customer satisfaction through strategic initiatives and effective communication, while reducing operational risks. Skilled in inventory management and fostering employee loyalty, driving significant improvements in service quality and team performance.
Overview
12
12
years of professional experience
Work History
Operations Manager
Teakice PTY LTD
Johanessburg
01.2015 - Current
- Conducted regular performance reviews.
- Keeping employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve the work environment.
- Developed strong relationships with principals and suppliers, resulting in better, improved service quality.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Food and Beverage Operations Manager
Joburg City Theatres
Johanessburg
12.2013 - 10.2014
- Enhanced overall dining experience, maintaining cleanliness and organization in all service areas.
- Managed budgets, forecasting sales, controlling costs, and achieving profitability targets.
- Supervised catering services both on-site at restaurant locations as well as off-site engagements for various clients.
- Negotiated with vendors and suppliers to reduce costs and achieve profitability.
- Increased revenue through effective upselling techniques and promotional strategies.
- Collaborated closely with executive chef to develop innovative seasonal menus that attracted new clientele.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Integrated personnel to maximize efficiency and maintain low employee turnover rate.
- Coordinated special events such as private parties or corporate gatherings to enhance overall revenue generation opportunities within the establishment.
- Promoted company in local community through word-of-mouth, social media and special events.
- Maintained compliance with local health department regulations through regular inspections and staff training sessions.
- Oversaw facility maintenance tasks including equipment repairs or replacements as needed to maintain optimal functionality in all operational areas.
- Coordinated employee schedules, payroll and new hire training.
- Implemented safety protocols for proper food handling, storage, and sanitation procedures to maintain a safe working environment.
- Resolved guest issues promptly and professionally, turning negative experiences into positive ones whenever possible.
- Managed bar and wait staff and directed hiring program.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
Education
No Degree - Grade 12
Bokgoni Technical High School
04.2001 -
Skills
Warehouse operations
Management information systems
Purchasing and procurement
Invoice processing
Logistics management
Health and safety compliance
Inventory management
Workflow optimization
Planning and implementation
Problem-solving
Customer service
Timeline
Operations Manager
Teakice PTY LTD
01.2015 - Current
Food and Beverage Operations Manager
Joburg City Theatres
12.2013 - 10.2014
No Degree - Grade 12
Bokgoni Technical High School
04.2001 -
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