Asanele Zovuyo Phungula

• Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
• Used in-store system to locate inventory and place special orders for customers.
• Gathered and prepared sales materials in preparation for sales meetings.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

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• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Set up new sales displays each week with fresh merchandise.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Addressed customer needs and made product recommendations to increase sales.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

• Utilized office management software to record and track customer information.
• Coordinated and scheduled meetings and appointments.
• Updated pricing, signage and displays to deliver accurate product information.
• Collaborated with cross-functional teams to develop process improvements that enhanced workflow within the office environment.
• Identified communication channels to set roadmap to distribute information.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Composed inter-office correspondence and provided product and service information to customers.
• Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
• Edited documents to keep company materials free of grammar errors.