Hi, I’m
ASANDA VICTOR MZWANE
TECHNICAL SUPPORT ENGINEER
JOHANNESBURG,GAUTENG
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
2
year of professional experience
1
years of post-secondary education
Work History
CM VALUE ADDED SERVICES [Pty] LtdJOHANNESBURG
Technical Support Engineer
01.2022 - 03.2023
Job overview
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Maintained response times to support business continuity.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
Education
FORTINETJOHANNESBURG ,SOUTH AFRICA
No Degree from NSE 1,2
01.2010 - 11.2012
University Overview
- Completed professional development in Evolution of cyber security
- Professional development completed FORTINET NSE 1,2 NETWORK SECURITY ASSOCIATE
- Continuing education in NSE 3,4 ,5,6,7
Skills
Performance Optimization
undefinedTimeline
Technical Support Engineer
CM VALUE ADDED SERVICES [Pty] Ltd
01.2022 - 03.2023
FORTINET
No Degree from NSE 1,2
01.2010 - 11.2012
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