Eugenia Asanda Mnyani

· Receive telephone calls and refer the calls to the correct persons.

· Receive visitors to the office of the executive authority.

· Co-ordinate appointments with the appointments secretary.

· Types documents for the staff within the office.

· Operate office equipment like fax machines and photocopiers.

· Liaise with travel agencies to make travel arrangements for the staff of the office and the executive authority.

· Arrange meetings and events for the office of the executive authority.

· Identify venues, invite role players and organise refreshments.

· Process the travel and subsistence claims of the staff of the office of the executive authority.

· Draft routine correspondence and reports.

· Administer matters like leave registers and telephone accounts.

· Handle the procurement of standard items like stationary, refreshments etc.

· Remain up to date with regard to the prescripts/policies and procedures applicable to his/her work terrain to ensure efficient and effective support to the manager.

· Remain abreast with the procedures and processes that apply in the office of the manager.

· Receive and verify petitions submitted in person or by mail, ensuring they meet basic format and content requirements.

· Conduct a preliminary review for completeness and accuracy before escalating to relevant departments or authorities.

· Log and track each petition in a database or register, recording key details such as date received, petitioner contact info, and current status.

· Acknowledge receipt by providing petitioners with an official confirmation via email, letter, or receipt form.

· Forward eligible petitions to the appropriate department, committee, or official for further review or action.

· Communicate follow-up updates to petitioners, including status inquiries, required clarifications, or outcomes of the petition.

• Conduct field surveys to gather data on road conditions, inventory of road assets (e.g., culverts, signage, pavements), and traffic levels.
• Use GPS/GIS tools and mobile devices to map assets accurately.
• Inspect rural roads for damage or deterioration (e.g., potholes, erosion, drainage issues).
• Input collected field data into the RRAMS or GIS-based systems.
• Maintain and update asset databases to reflect changes due to maintenance, upgrades, or deterioration.
• Generate reports, maps, and visualizations for engineers, planners, and decision-makers.
• Work with local engineers, municipal staff, and contractors to gather input or verify asset status

• Assist in setting up and operating survey equipment (e.g., total stations, GPS/GNSS receivers, levels).
• Mark boundaries, control points, and other reference markers as directed by the surveyor.
• Record accurate field notes, sketches, and observations during site visits.
• Support land measurement tasks, including topographic, boundary, construction, and cadastral surveys.
• Download, process, and manage spatial data collected from field equipment.
• Use GIS software (e.g., ArcGIS, QGIS) to analyze, visualize, and clean spatial datasets.
• Assist in the creation and editing of digital maps, shapefiles, and layers representing survey features.
• Integrate survey data with GIS databases to support land use planning, development, or infrastructure projects.

• Manage incoming and outgoing correspondence (emails, letters, packages).
• Handle phone calls, greet visitors, and maintain a professional front desk presence.
• Organize and maintain office files, both physical and digital (project documents, contracts, invoices).
• Order and manage office supplies and equipment.
• Schedule meetings for staff and coordinate meeting rooms.
• Prepare agendas, take minutes, and distribute summaries for internal meetings.
• Maintain calendars for office staff and project team members.
• Manage the director’s calendar, including scheduling internal and external meetings.
• Screen and prioritize emails, phone calls, and other forms of communication.
• Draft correspondence, memos, reports, and presentations on behalf of the director
• Handle sensitive documents and maintain strict confidentiality.
• Assist in compiling reports with legal, finance, and project teams on behalf of the director when needed.
• Act as a liaison between the director and internal staff, clients, subcontractors, and suppliers.
• Organize company-wide events, trainings, or site visits as directed.

• Handle inbound calls from customers related to broadband, TV, mobile, or landline services.
• Resolve customer queries and complaints efficiently, including issues with connectivity, billing, service disruptions, or technical faults.
• Provide accurate product and service information, assisting customers in understanding their plans, charges, and available upgrades.
• Follow call scripts and quality guidelines to ensure professional and consistent customer interactions.
• Escalate unresolved issues to supervisors or relevant departments, ensuring timely and appropriate resolution.
• Log all call details accurately into the CRM or call tracking system for record-keeping and follow-up.
• Meet or exceed performance targets, such as average handling time, customer satisfaction (CSAT), and first-call resolution (FCR).
• Stay updated on TalkTalk’s products, promotions, and system updates to provide accurate support.
• Maintain data privacy and compliance, adhering to TalkTalk and regulatory standards (e.g., GDPR).