Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

CONSTANCE NONKULULEKO MTHEMBU

MANAGER
NEWLANDS WEST

Summary

Experienced with managing regional operations, ensuring streamlined processes and efficient performance. Utilizes strategic planning and process optimization to drive operational success. Track record of fostering team collaboration and adapting to changing needs.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience
2
2
Languages

Work History

Regional Operations Manager

SARS
05.2006 - Current
  • Analyzed performance metrics to identify areas for improvement and implement necessary changes.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Developed processes to save on costs and prevent losses.
  • Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
  • Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
  • Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
  • Streamlined regional operations by implementing efficient processes and procedures.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Developed strong relationships with key stakeholders, ensuring continued business success.
  • Increased operational efficiency, implementing cutting-edge technology solutions across regional offices.
  • Enhanced team productivity and morale with targeted leadership development programs.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Fostered culture of continuous improvement, encouraging team members to innovate and optimize processes.
  • Maintained strict compliance with industry regulations and standards, conducting regular audits and training sessions.
  • Enhanced communication and collaboration between regional teams, resulting in more cohesive and effective operations.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.

Team Leader, Sales Operations

Ushaka Marine World
02.2004 - 03.2006
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Maintained database systems to track and analyze operational data.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Boosted sales performance by implementing effective team training and coaching strategies.
  • Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
  • Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.

Education

MBA - Financial Management, Strategic Management, HR

Mancosa
04.2001 -

Bachelor of Technology - Management, Financial Management, Marketing

Durban University Of Technology
04.2001 -

National Diploma in Management - Management, Financial Management, Economics

Durban University of Technology
04.2001 -

Skills

  • Strategic planning

  • Excellent interpersonal skills

  • Workforce planning

  • Staff supervision

  • Problem-solving

  • Teamwork and collaboration

  • Customer service

  • Operations management

  • Decision-making

  • Performance management

  • Recruitment

  • Organizational skills

  • Attention to detail

  • Quality assurance

  • Data management

  • Project management

  • Data analysis

  • Risk management

Leadership Experience

  • 16 years Ops Manager position at SARS
  • 1 year Team leader position at Ushaka Marine

Timeline

Regional Operations Manager

SARS
05.2006 - Current

Team Leader, Sales Operations

Ushaka Marine World
02.2004 - 03.2006

MBA - Financial Management, Strategic Management, HR

Mancosa
04.2001 -

Bachelor of Technology - Management, Financial Management, Marketing

Durban University Of Technology
04.2001 -

National Diploma in Management - Management, Financial Management, Economics

Durban University of Technology
04.2001 -

Similar Profiles

CREATE PROFILE
CONSTANCE NONKULULEKO MTHEMBUMANAGER