Asanda Pita
Cape Town
Summary
HR People Advisor experienced in fostering positive employee relations and resolving complex operational challenges. Enhanced workplace culture through effective communication and management of HR information systems while ensuring compliance with labor laws. Committed to promoting diversity and inclusion while supporting organizational goals.
Overview
9
9
years of professional experience
Work History
HR People Advisor - Administrator
Concentrix South Africa (Webhelp)
Cape Town
08.2023 - Current
- In charge of employee relations and maintaining a harmonious work environment.
- Chairing AWOL Disciplinary Enquiry hearings and ensuring that the cases are handled in a procedurally fair manner.
- Ensuring all employee relation cases are managed to a high standard and closed off promptly.
- Facilitated communication between staff and management, acting as liaison for HR concerns.
- Participated in resolving employee relations issues, fostering positive a positive work environment.
- Resolve employee concerns related to paychecks or working conditions discreetly, by looping in the related departments efficiently.
- Coached and guided operational staff on business processes and procedures. Operational staff and line managers with regards to business processes and procedures.
- Manage daily office tasks of being the first point of contact for all business staff regarding policy interpretation advice and case management issue resolution for ensuring smooth operations.
- Handle confidential documents with discretion, maintaining confidential employee records privacy and security, ensuring compliance with privacy regulations.
- Facilitated employee onboarding processes, ensuring smooth integration into company culture.
- Monitor and respond to incoming & outgoing emails, ensuring timely distribution, professional communication and meeting service level within Operations.
- Prepare and distribute meeting minutes, ensuring accurate record-keeping.
- Scheduled hearings, meetings, and case discussions into our HR team calendar.
- Processed procurement & requisition invoices for our accounts department to process payments.
- Assisted in invoice processing and budget tracking, supporting financial management.
- Prepare letters of 'confirmation of employment' references to current and ex-employees.
- Provide telephonic 'confirmation of employment' references to third party companies calling in.
- Maintained HR information system records, ensuring data integrity and accessibility.
- Monitored compliance with labor laws and company policies.
- Handled employee inquiries regarding benefits, policies, and procedures, providing clear guidance.
- Stored data in HR systems to maintain accurate records. in our HR systems to keep records of Disciplinary Enquiries.
- Supported team collaboration by managing administrative tasks.
- Assisted in filtering down the implementation of HR policies, aligning with organizational objectives to the high management and Operational staff.
Back Office Email Executive
Concentrix SA (Webhelp)
Cape Town
10.2022 - 07.2023
- Processed incoming and outgoing emails for timely distribution, meeting service level agreements.
- Provided customer service by promptly resolving inquiries and issues to enhance client satisfaction.
- Proofread and edited team correspondence that needed to be sent to the client and customers.
- Escalated customer dissatisfaction inquiries to relevant departments for effective resolution.
Deputy Team Leader (Seconded)
Concentrix SA (Webhelp)
Cape Town
02.2022 - 09.2022
- Facilitated weekly business review meetings to evaluate progress, address challenges, and identify strategies for improvement.
- Resolved escalated customer complaints with professionalism and patience.
- Trained new employees in call center software and customer service best practices.
- Cultivated positive work environment that promoted teamwork, motivation, and job satisfaction among employees.
- Participated in weekly business review meetings to discuss progress, challenges, and strategies for improvement.
- Handled escalated customer complaints with professionalism and patience, ensuring resolution and maintaining customer trust.
Accredited Trainer (Seconded)
Concentrix SA (Webhelp)
Cape Town
09.2021 - 01.2022
- Trained new employees on call center software and customer service best practices to ensure effective customer interactions.
- Led small group and individual training sessions based on the organization's learning needs.
- Adapted training methods to accommodate remote and in-person learning environments.
- Integrated diversity and inclusion principles into all training programs.
- Attended train-the-trainer sessions to expand internal training team capabilities & self development.
- Engaged in workshops on leadership development and team dynamics.
- Oriented new employees on policies, benefits, and procedures to facilitate smooth integration into the company.
- Provided support to employees during onboarding process and promoted company e-learning modules.
- Delivered engaging training sessions through role-playing, simulations, and lectures to enhance learning outcomes.
Customer Service Representative
Concentrix SA (Webhelp)
Cape Town
01.2018 - 08.2021
- Handled difficult customer situations with professionalism and empathy to maintain positive relationships.
- Managed difficult customer situations with professionalism and empathy.
- Resolved complex customer issues with patience and understanding.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
- Uphold company policies while ensuring customer satisfaction in all interactions.
- Conferred with customers by email (back-office) & telephone to provide information about products or services.
- Communicated with customers via email and telephone to deliver accurate information about products and services.
Education
Bachelor of Arts (B.A.) - Industrial Psychology & Geography Studies
University Of The Western Cape
Cape Town, Western Cape, South AfricaHigh School - Grade 12
Sir Pierre Van Ryneveld High School
Johannesburg, Gauteng, South AfricaSkills
- Client engagement
- Conflict resolution
- Process improvement
- Organizational skills
- Time management
- Adaptability
- Teamwork
- Cross-functional collaboration
- Active listening
- Professional demeanor
Timeline
HR People Advisor - Administrator
Concentrix South Africa (Webhelp)
08.2023 - Current
Back Office Email Executive
Concentrix SA (Webhelp)
10.2022 - 07.2023
Deputy Team Leader (Seconded)
Concentrix SA (Webhelp)
02.2022 - 09.2022
Accredited Trainer (Seconded)
Concentrix SA (Webhelp)
09.2021 - 01.2022
Customer Service Representative
Concentrix SA (Webhelp)
01.2018 - 08.2021
Bachelor of Arts (B.A.) - Industrial Psychology & Geography Studies
University Of The Western Cape
High School - Grade 12
Sir Pierre Van Ryneveld High School