Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASANDA NTSABO

Receptionist
Claremont

Summary

Proven receptionist with a track record of enhancing visitor experiences at Verde Hotel by leveraging exceptional telephone skills and time management. Skilled in office administration and adept at resolving customer complaints efficiently, demonstrating both hard and soft skills. Achieved a significant improvement in client satisfaction and operational efficiency.

Overview

15
15
years of professional experience

Work History

Receptionist

Kloof Street Hotel
2022.01 - 2024.05
  • Compiled information from files and research to satisfy information requests.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Scheduled office meetings and client appointments for staff teams.

Receptionist

Verde Hotel
2018.03 - 2022.03
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Enhanced visitor experience by providing detailed information and assistance as needed.

Receptionist

Inn on the Square
2015.02 - 2017.12
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.

Receptionist

City Lodge V&A Hotel
2009.01 - 2014.09
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

High School Diploma -

FALSE BAY COLLEGE
Cape Town, South Africa
2009-03

Skills

    Telephone skills

    File management

    Time management

    Office administration

    Mail handling

    Typing speed

Timeline

Receptionist

Kloof Street Hotel
2022.01 - 2024.05

Receptionist

Verde Hotel
2018.03 - 2022.03

Receptionist

Inn on the Square
2015.02 - 2017.12

Receptionist

City Lodge V&A Hotel
2009.01 - 2014.09

High School Diploma -

FALSE BAY COLLEGE
ASANDA NTSABOReceptionist