ASANDA NTSABO
Receptionist
Claremont
Summary
Proven receptionist with a track record of enhancing visitor experiences at Verde Hotel by leveraging exceptional telephone skills and time management. Skilled in office administration and adept at resolving customer complaints efficiently, demonstrating both hard and soft skills. Achieved a significant improvement in client satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Receptionist
Kloof Street Hotel
01.2022 - 05.2024
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Scheduled office meetings and client appointments for staff teams.
Receptionist
Verde Hotel
03.2018 - 03.2022
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Receptionist
Inn on the Square
02.2015 - 12.2017
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
City Lodge V&A Hotel
01.2009 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
FALSE BAY COLLEGE
Cape Town, South Africa03-2009
Skills
Telephone skills
File management
Time management
Office administration
Mail handling
Typing speed
Timeline
Receptionist
Kloof Street Hotel
01.2022 - 05.2024
Receptionist
Verde Hotel
03.2018 - 03.2022
Receptionist
Inn on the Square
02.2015 - 12.2017
Receptionist
City Lodge V&A Hotel
01.2009 - 09.2014
High School Diploma -
FALSE BAY COLLEGE
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