ASANDA MFANEKISO

• Accurately Updating newly listed products on Kerridge ERP System as approved by the Product Specialists
• Timeous capturing deranging and markdowns
• De/linking items after items have been discontinued from supplier/no longer viable for future purchasing
• Ensuring correct cost is loaded on Kerridge ERP System to enable the Planner to order stock
• Determine/extrapolating the correct pricing for different units of measure so that the correct pack size, cost, and unit sale price on supplier vendor number are accurately loaded
• Sourcing images from Suppliers for the Website

• Processed and expedited purchase orders on Kerridge and EDI and send them to various suppliers
• Liaised with over 50 Suppliers regarding to Outstanding orders, Quality check cost and sales price loading after Buyers and Planners set up clusters (group per brand and store size/layout module), immediately correcting any errors identified
• Reconciled orders placed and received
• Efficiently resolved store queries raised as incidents (e.g., DC misspeaks, supplier barcode irregularities) and range / derange as appropriate
• Maintained up-to-date and accurate filing of invoices, costing documents, new article forms, and update documents per supplier
• Generated comprehensive reports for appropriate actioning and reviews by the Buyer
• Monitored and tracked progress and performance against KPI’s and proactively resolved issues and escalated them to Buyer as required.

• Created a Container Vessel Manifest and handed it over for final vessel departure auditing process
• Booked and tracked of containers/shipments
• Single handedly captured Q67-Export booking instructions
• Confirmed Final Destination Routes with Shipping lines and Exporters
• Validated and Sent Container inspection instructions to certified inspector personnel
• Submitted weekly temperature log tag reports to the relevant stakeholders
• Resolved Shipping Technical Delays with Forwarding Agents, Exporters, Container Depots, Shipping lines and Industry regulatory bodies such as DAFF
• Ensured adherence of Shipping Terminology (Protocols)

• Responded to customer calls and emails to answer questions about products and services.
• Dealt and resolved online pre-order enquiries relating to Billing and shipping methods
• Managed and resolved general customer complaints
• Tracked Shipped purchase orders with freight forwarders/couriers
• Escalated of technical issues to relevant specialist’s departments
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Boosted sales revenue by skillfully promoting diverse service options.

• Captured Q67-Shipping Bookings and finalized container manifest and hand it over for final vessel departure audit
• Liaised and Managed Queries relating to Export Bookings both Sea & Air with Shipping lines, Freight forwarders and Exporters
• Confirmed Container inspection and loading points
• Sent weekly temperature log tag reports to Senior Cold Chain Inspectors and loading points.

• Processed and captured of all the approved Lifestyle protection policy applications
• Updated beneficiary and main member personal details on existing policy schedules
• Prepared and sent policy schedules as per the client’s request(s)
• Rendered administrative support to call centre agents and Quality assurance agents
• Cancelled and amended of approved policy contracts

NB: Resigned: Got a Longer Contracts back at PPECB as follows:
• (March 2015 until October 2015) (8 Months)
• (March 2016 until November 2016 (9 Months)
• (March 2017 until August 2017 (6 Months)