Asanda Gumede
Richards Bay
Summary
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Receptionist Administrator
Nompumelelo Gwala
Richards Bay
05.2022 - 12.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Scheduled initial and return appointments for Type clients, adhering to internal policies while accommodating individual customer needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Fulfilled customer requests such as Type and Type.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Ordered and distributed office supplies, saving $Amount on fixed office budget.
- Screened visitors and issued badges to maintain safety and security.
- Scheduled office meetings and client appointments for staff teams.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Acted as first point of contact and set appointments for prospective clients.
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments Number%.
Sales Assistant
Nkanyiso Mhlongo
Eshowe
01.2020 - 03.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained records related to sales, returns and inventory availability.
- Fielded customer questions to share information about products, availability and pricing.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
Diploma - Matric/ Grade 12
Gcwalulwazi High School
Eshowe 01.2015 - 12.2018
Education - Diploma in Grade R Teaching
University of South Africa
Richards Bay 02.2022 - Current
Skills
Business administration
Multi-line phone operation
Appointment scheduling
Payroll and budgeting
Database administration
Staff Management
Documentation and control
Policy and procedure modification
Certification
Certified [Call centre agent], [Makhopila]
Timeline
Receptionist Administrator
Nompumelelo Gwala
05.2022 - 12.2022
Education - Diploma in Grade R Teaching
University of South Africa
02.2022 - Current
Certified [Call centre agent], [Makhopila]
02-2020
Sales Assistant
Nkanyiso Mhlongo
01.2020 - 03.2022
Diploma - Matric/ Grade 12
Gcwalulwazi High School
01.2015 - 12.2018