Asanda Dindi
Account Executive
Johannesburg
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Account Executive
MedScheme Fedhealth
Johannesburg
07.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Collaborated with internal teams to develop account strategy.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Created and executed account strategies to translate organizational goals into client activities.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Met and exceeded service level goals to achieve standards and expectations.
- Serviced accounts and proposed new products and services to maximize revenue.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs to drive customer satisfaction.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Trained clients on product features and updates to secure buy-in.
Online English Tutor
Mpc Tutor ABC
Johannesburg
10.2021 - 06.2022
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enhancing on one of the world medium used for communication
- Using mind stimulating phrases, activities to ensure understanding of normal English used
- Representing a company that holds very strong ethical & work skills
- Supporting company’s objectives & assisting with extra classes when required.
Support Agent: VOC Agent
MedScheme (Fedhealth)
Johannesburg
03.2021 - 06.2022
- Exercised leadership capabilities by successfully motivating and inspiring others through development, coaching and mentoring sessions.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Data collection & analysis to best resolve customer requests and escalations in alignment with the policies and procedures and ensuring customer / stakeholder buy-in
- Professionally handle all client communications
- Provide services that best meet customer’s needs, retain members and provide product accurate knowledge
- Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery
- Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement
Call Centre Agent
Medscheme – Fedhealth
Johannesburg
08.2018 - 02.2021
- Cultivated interpersonal skills by building positive relationships with others.
- Ran errands and provided general office support in a professional environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
Community Development Practitioner Intern
Department of Social Developement
Johannesburg
01.2017 - 05.2018
- Completed research, compiled data, updated spreadsheets, and produced timely reports for interventions.
- Analyzed problems and worked with teams to develop solutions.
- Facilitated successful completion of projects from concept to launch.
- Created and managed project plans, timelines, budgets & capacity building.
- Consolidation of monthly correspondence (Plan of Action) and quarterly stats as per Service Level Agreement for each funded NPO
- Provide effective office administration and management support services to the component- monitoring NPO’s & captured feedback
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Implement youth outreach and youth social change programmes in communities
- Identify cooperatives in need of interventions and liase with Head Office for further interventions for school uniform programme
Admin Volunteer
Alpha World Ministried
Johannesburg
01.2015 - 02.2015
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Provided financial administration support services in the component.
Education
Post Graduate Diploma - Risk Management
University of South Africa
Johannesburg 03.2020 - 12.2022
Bachelor of Arts - Community Development & Leadership
University of Johannesburg
Johannesburg 02.2014 - 12.2016
NSC Matric Certificate -
Meadowlands Secondary School
Durban, South Africa 01.2009 - 12.2013
Skills
Highly effective communication skills (written and verbal) & report compilationProblem solving, organizing and planning abilityStrong interpersonal skills, disciplined and diplomaticPresentation skills
Project management
Business process mapping, development, and planning
Consulting
Customer targeting
Competitive analysis
Relationship building and management
Progress reporting
Accomplishments
- Batho Pele Training (SAQA US 242860) - customer service
- ISO 9001:2015 -Quality Management Systems
- Merit certificates for Public Management in 2014 & 2015
- Attended a leadership course by the Isipingo Rotary Prospectus Club
- Implemented & facilitated a sustainable livelihood project
- TEFL certificate
- Top performer on numerous times
Timeline
Account Executive
MedScheme Fedhealth
07.2022 - Current
Online English Tutor
Mpc Tutor ABC
10.2021 - 06.2022
Support Agent: VOC Agent
MedScheme (Fedhealth)
03.2021 - 06.2022
Post Graduate Diploma - Risk Management
University of South Africa
03.2020 - 12.2022
Call Centre Agent
Medscheme – Fedhealth
08.2018 - 02.2021
Community Development Practitioner Intern
Department of Social Developement
01.2017 - 05.2018
Admin Volunteer
Alpha World Ministried
01.2015 - 02.2015
Bachelor of Arts - Community Development & Leadership
University of Johannesburg
02.2014 - 12.2016
NSC Matric Certificate -
Meadowlands Secondary School
01.2009 - 12.2013