Asanda BABA
Customer service Associate
Cape Town
Summary
Customer-focused and detail-oriented Customer Service Agent with over 2 years 1 month of experience in providing exceptional service in high-paced environments. Proven ability to resolve customer issues efficiently and professionally, while maintaining Company's commitment to customer satisfaction. Adept at using systems, multitasking, and working collaboratively within a global team.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Amazon development centre
08.2023 - Current
- Handled customer inquiries via phone, email, and chat, delivering prompt and professional service.
- Resolved product and delivery issues, ensuring timely and effective solutions aligned with Amazon's standards.
- Maintained a customer satisfaction score above 90% consistently.
- Documented interactions accurately using internal tools and systems.
- Worked collaboratively with logistics, technical, and marketplace teams to resolve complex issues.
- Assisted a high volume of customers daily, responding to issues regarding product information, returns, and account inquiries.
- Provided clear and concise information on services, boosting customer retention rates.
- Managed sensitive customer data in compliance with company privacy standards.
Education
Certificate - Data Analytics
ALX
Online CourseBachelor of Education - Senior PhaseFET
Cape Peninsula University Of Cape Town
Cape Town12.2022
Skills
Customer Relationship Management (CRM)
Problem Solving and Conflict Resolution
Verbal and Written Communication
Multitasking and Time Management
Technical Troubleshooting
Adaptability and Flexibility
Knowledge of Company's Platforms and Policies
Timeline
Customer Service Representative
Amazon development centre
08.2023 - Current
Bachelor of Education - Senior PhaseFET
Cape Peninsula University Of Cape Town
Certificate - Data Analytics
ALX