Asanda BABA

Customer service Associate

Cape Town

Summary

Customer-focused and detail-oriented Customer Service Agent with over 2 years 1 month of experience in providing exceptional service in high-paced environments. Proven ability to resolve customer issues efficiently and professionally, while maintaining Company's commitment to customer satisfaction. Adept at using systems, multitasking, and working collaboratively within a global team.

Overview

years of professional experience

Work History

Customer Service Representative

Amazon development centre

08.2023 - Current

Handled customer inquiries via phone, email, and chat, delivering prompt and professional service.
Resolved product and delivery issues, ensuring timely and effective solutions aligned with Amazon's standards.
Maintained a customer satisfaction score above 90% consistently.
Documented interactions accurately using internal tools and systems.
Worked collaboratively with logistics, technical, and marketplace teams to resolve complex issues.
Assisted a high volume of customers daily, responding to issues regarding product information, returns, and account inquiries.
Provided clear and concise information on services, boosting customer retention rates.
Managed sensitive customer data in compliance with company privacy standards.

Education

Certificate - Data Analytics

ALX

Online Course

Bachelor of Education - Senior PhaseFET

Cape Peninsula University Of Cape Town

Cape Town

12.2022

Skills

Customer Relationship Management (CRM)

Timeline