Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Asa Ndlovu

Asa Ndlovu

Graduate
Johannesburg, ndlovu.asa08@gmail.com ,065982338

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
8
8
years of post-secondary education

Work History

Client Services Representative

PMD
Bryanston
08.2022 - Current
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Connected with clients through consultative sales strategies to understand and address requirements.
  • Maintained and managed customer files and databases.
  • Introduced clients to available online resources and services to increase convenience.

Personal Assistant

Inorbit Property
Bryanston
07.2021 - 07.2022
  • Telemarketing
  • Contacting Property Owners in Order to Get Listings
  • Handling the directors Diary
  • Contacting Clients on Behalf of The Director
  • Scheduling appointments
  • Taking dictation and administrative duties.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Attended meetings, took notes and tracked action items.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Organized and attended meetings and compiled related documents and reports.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.

Receptionist

Sithole NM Attorneys
Randburg
01.2017 - 09.2019
  • Handling queries and complaints via phone, email and general correspondence
  • Greeting and welcoming clients as soon as they arrive at the office
  • Transferring calls as necessary
  • Managing office supplies such as stationery, equipment and furniture
  • Provide basic and accurate information in‑person and via phone emails
  • Update calendars and schedule meetings
  • Perform other clerical receptionist duties such as filling, photocopying, transcribing and faxing
  • Receive, sort and distribute daily mail/deliveries
  • Keep update records of office expense and cost.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved clients problems and complaints.
  • Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve clients issues and schedule appointments.

Education

Bachelor of Arts - Psychology

University of South Africa
Florida
01.2019 - 12.2021

Matric - Accounting

Quantum Secondary School
Dayvaton,Benoni
01.2012 - 11.2016

Skills

Excelundefined

Timeline

Client Services Representative

PMD
08.2022 - Current

Personal Assistant

Inorbit Property
07.2021 - 07.2022

Bachelor of Arts - Psychology

University of South Africa
01.2019 - 12.2021

Receptionist

Sithole NM Attorneys
01.2017 - 09.2019

Matric - Accounting

Quantum Secondary School
01.2012 - 11.2016

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