Arvin Ramjee

managing and growing business with major global clients. This involves developing global account strategies, building relationships at executive levels, and coordinating virtual teams to deliver solutions across different regions and ABB business units, focusing on key account growth, customer satisfaction, and the share of ABB's solutions within the client's spending.

Key Responsibilities

• Strategic Account Management:Develop and implement a 5-year global account plan and strategy for key global accounts.
• Relationship Building:Act as the primary point of contact and "Global Face" for key decision-makers at the client's executive and operational levels.
• Virtual Team Leadership:Lead and coordinate virtual teams of internal ABB Account Managers and specialists to drive profitable growth across relevant global business units.
• Market & Business Development:Identify new commercial opportunities and drive business development initiatives.
• Solution Development:Collaborate with internal teams (e.g., tendering, marketing, operations, engineering) to design and deliver high-quality, tailored solutions for clients.
• Performance Monitoring:Track and report on key performance indicators (KPIs) such as orders received, customer Net Promoter Score (NPS), and share of wallet.

• Company Overview: ABB, South Africa
• A collaborative, solution-focused approach in building strong revenue pipelines for the Pulp and Paper, Steel and Cement industry. Strategically increasing market footprint whilst converting high value Capex pursuits into profitable revenue streams.
• Good understanding of the various Industry solutions and articulating the organisations value proposition to senior and executive level.
• Aligning and promoting ABB's portfolio of offerings with market requirements for the various segments and creating "how to win" Strategies.
• Additional Roles :
• Account Manager - Pulp & Paper January 2021 - Present (Sub Saharan Africa)
• Industry Lead - Metals January 2017 - Mar 2020 (Sub Saharan Africa)

• Company Overview: Sappi, South Africa
• Work in a multi-disciplinary project team to develop control and instrumentation deliverables on Greenfields and Brownfields projects, ensuring that the design intent is met.
• Managing various automation projects, upgrading conventional control systems to latest in industrial automation.
• Responsible for Project P&L and leading multi disciplinary teams including subcontractors to deliver successful projects within Sappi Group.
• Responsibilities :
• Creating Functional Design Specifications Documents (FDS), Detail Design Specification
• Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) Files.
• Performing root cause analysis
• Led Key Brownfields projects whilst managing project capex budgets together with internal stakeholders and supplier management
• Work across interfaces with other disciplines and suppliers on various projects
• Review of design concepts for instrumentation and system engineering.
• Execute basic and detail design for control, instrumentation, and systems engineering.
• Execute complex software process control modifications on DCS systems.
• Perform technology investigations, technical bid evaluations, and technology selection.
• Supported commissioning and optimization activities on various turnkey industrial automation projects
• Worked closely and collaborated with various stakeholders from the different departments on projects
• A proven track record in basic engineering, detail design, commissioning, and operation support.
• Strong knowledge of safety & protection systems applications and implementation.
• Strong knowledge of HMI & SCADA, DCS and QCS for ABB and Honeywell systems
• Knowledge of Fieldbus communication systems (Profibus, Modbus, etc.).
• Proven track record in Brownfields system replacement engineering and design projects for both DCS and QCS projects
• A good grounding in instrumentation and various industrial control systems

• Company Overview: Honeywell, South Africa
• Developing and maintaining strong customer relations, whilst providing specialist assistance and solutions to the end user.
• Responsible for on Site and Remote technical support. Decision making and applying concepts to issues of moderate to significantly high complexity, and resolving issues through immediate action or short-term planning.
• Responsibility included performing project installations, troubleshooting, repair, preventative maintenance and responding to emergency failures on QCS and DCS systems in the Petro chemical and Pulp and Paper industry.