Arushin Pillay
Operations Management
George
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned professional with self-directed mindset and extensive experience valuing business management and operations within the business. Highly analytical, organized and detail-oriented with systematic approach.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Digital Motor Assessor and Procurement Specialist
Dotsure
George
08.2023 - 11.2023
- Documented condition and special features to provide accurate estimations.
- Produced reports with detailed valuations.
- Served both personal and business customers with accurate valuations.
- Parts sourcing
- Audatex reports
- Gt reports
- Vehicle coding
- Client communication
- Maintain SLA rates between service provider's
Operations Manager
Honeysucker Haulage
Durban
01.2021 - 07.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Technician
Commercial Waste Services
Durban
06.2020 - 01.2021
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Tracked and recorded parts and labor costs related to each service call.
- Applied critical thinking and research to address complex issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Tested components and systems to evaluate performance and identify concerns.
- Addressed routine equipment maintenance according to established schedule.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Maintained compliance with regulatory standards and safety requirements.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
- Liaised with internal departments to optimize productivity and efficiency.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tested systems, noting issues and completing preventive maintenance.
SME Team Leader
CCI
Durban
02.2017 - 11.2017
- Maintained high standards of customer service by building relationships with clients.
- Researched and resolved routine and complex issues.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Processed eligibility and benefits verification and authorization requests.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Created detailed reports for management to track performance and sales.
Sales Team Leader
CoraCall
Durban
12.2015 - 01.2017
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Forecasted sales to management and collaborated to build effective sales team.
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Greeted customers and provided product advice to increase sales.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Developed and maintained knowledge of current sales and promotions.
Education
Certificate - Vehicle Damage Quantification
VDQSA
Online 08.2023 - 09.2023
Master In Plumbing - Plumbing And Heating
Life Prep College
Durban 01.2018 - 12.2019
Bachelors - Matric
Solvista Secondary
Phoenix, Durban, 4068 01.2005 - 12.2009
N4 N5 - Mechanical Engineering
Umbilo F.e.t
Durban 01.2010 - 12.2010
Skills
Cultural Awareness
Written Communication
MS Office
Software Proficiency GT Link , Audatex and Auto Cad
Self-Motivated
Interpersonal Communication
PPE Compliance
Training and Development
Good Telephone Etiquette
Critical Thinking
Google Workspace
Flexible and Adaptable
Organization and Time Management
Decision-Making
Multitasking Abilities
Teambuilding
Active Listening
Problem-Solving
First Aid/CPR
Timeline
Digital Motor Assessor and Procurement Specialist
Dotsure
08.2023 - 11.2023
Certificate - Vehicle Damage Quantification
VDQSA
08.2023 - 09.2023
Operations Manager
Honeysucker Haulage
01.2021 - 07.2022
Technician
Commercial Waste Services
06.2020 - 01.2021
Master In Plumbing - Plumbing And Heating
Life Prep College
01.2018 - 12.2019
SME Team Leader
CCI
02.2017 - 11.2017
Sales Team Leader
CoraCall
12.2015 - 01.2017
N4 N5 - Mechanical Engineering
Umbilo F.e.t
01.2010 - 12.2010
Bachelors - Matric
Solvista Secondary
01.2005 - 12.2009