Arshana Jaychund

CUSTOMER SERVICE

Key responsibilities related to budgeting, financial control, personnel management, administration and special projects for the Department:
• Budgeting & Financial Control:
- Compiled the Expenditure, Revenue and Capital Budgets for 3 Regions in Gauteng, namely East, West and North

- Monitored daily revenue, reconciled accounts, and forecasted expenses for the Gauteng Region (East, West and North)
• Processed requests, payments and transfers
• Supervised day-to-day operations to meet performance, quality and service expectations
• Coordinated and consolidated management reports
• Personnel Management: Maintained personnel registers, track vacancies, oversee employment equity, conduct interviews, and manage training & KPAs
• Developed strong working relationships with staff, fostering a positive work environment.
• Customer & Stakeholder Relations: Address and resolve complaints
• Administration & Systems Proficiency: Skilled in Microsoft Excel, Word, PowerPoint, Oracle, SAP
• Special Projects: Led workstreams on integrated systems, train service optimization, and commuter census

CUSTOMER OPERATIONS

• The key focus was to be trained and mentored by the 11 Assistant Managers in the Customer Service and Protection Service Departments due to the nature of the responsibilities of the Assistant Manager Support, Personnel & Budgeting for the department.

FINANCE : PROCUREMENT

• Procurement & Purchasing: Manage procurement of services, goods, and surplus sales per operating and capital accounts
• Supervision & Training: Oversee the Central Purchase Team, review purchase requests, quotations, and purchase orders, and provide training
• Purchase Administration: Ensure timely processing of urgent and scheduled purchases, obtain quotations, compile comparative schedules, and process payments
• Compliance & Documentation: Maintain the Tender Register and adhere to Transnet Tender Rules and Regulations
• Capital Expenditure: Follow the same procurement process, with purchases over R50,000 requiring Exco Board approval
• Ad-hoc Tasks: Handle additional duties as assigned by the Contracts Manager
• Secretary for the Wits Tender Board Committee

Subjects: Economics (I-III), Business Management (I-III), Accounting (I-II), Economic & Management Environment (I), Commercial Law (I), Labor Law (I), Industrial Psychology (I), Auditing (II), Financial Management (II).