Arnold Nkosi
Gauteng
Summary
Dynamic professional with extensive experience in telesales and client services, notably at Liberty Life, where I excelled in upselling insurance products and achieving sales targets. Proficient in project management and call center operations, I leverage strong communication skills to drive business development and enhance customer satisfaction.
Overview
23
23
years of professional experience
Work History
Director
Fuya inhlakanipho
12.2015 - Current
- Directed daily operations at Fuya inhlakanipho, ensuring alignment with business objectives.
- Led strategic planning initiatives for organizational growth and development.
- Managed cross-functional teams to enhance operational efficiency and productivity.
- Developed and implemented policies to ensure compliance with industry standards.
Atom support Agent
Absa insurance and financial advisors
01.2015 - 11.2015
Telesales Consultant
Liberty Life
09.2013 - 12.2014
- Engaged potential clients through cold calling
- Selling long term insurance products
- Educate clients about Liberty and its financial products and services
- Cross-sold various products to address clients' needs and financial situations
- Resolved client complaints and queries, escalating to the relevant department.
- Delivered quality service to retain signed up clients
- Meet targets set daily, weekly and monthly
- Obtain quality scores on all calls
Telesales Consultant
O'Keeffe and Swartz
01.2012 - 12.2012
- Ensuring that personal sales target and team target are achieved on a daily / weekly / monthly basis
- Handled objections to close deals, successfully converting rejections into sales
- Made calls based on received leads to expand client base, achieving daily target of 360 talking minutes
- Captured and updated client details during policy sign-ups to ensure accurate records
- Sold long-term insurance products including funeral plans, life cover, and accident plans.
Control Room Operator
ADT Security
04.2004 - 06.2006
- Prioritizing signals from the stack (Listener)
- Actioned alarm signals to ensure timely response and resolution
- Conducted routine alarm testing to verify system functionality
- Dispatching of armed response vehicles
- Dispatched resources via two-way radio to coordinate rapid response
- Logged calls on faulty units to maintain accurate records for troubleshooting
Cashier
Woolworths
03.2003 - 03.2004
- Delivered customer service support to improve client satisfaction
- Operated on contract basis, contributing to team goals without potential for permanent placement
- Processed customer transactions accurately and efficiently at a leading supermarket.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area throughout shifts.
Education
Diploma - Information technology
Damellin management school
01-2003
Matriculation -
Forest High School
Forest Hill Johannesburg01-2000
Certificate - call center operations
Damellin school of management
Skills
- Microsoft FrontPage
- Pc maintenance
- Windows
- Website Design
- Visual Basic
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Access
- Keyboard skills
- Corel Draw Suite
- Call center management
- Project Management
- Project Planning
- Client Services
- Business Development
- Report Writing
- Life Insurance
- Cold Calling
- Insurance Policies
- Upselling
Highest Education
National Diploma
Languages
- Afrikaans
- Xhosa
- Sesotho
- Zulu, Fluent, Advanced
- Afrikaans, Basic, Basic
- Xhosa, Good, Good
- Sesotho
Alternative Contact Number
0671996356
Personal Information
- ID Number: 8010165784084
- Disability: No
- Ethnicity: African
- Notice Period: One month
- Date of Birth: 10/16/80
- Gender: Male
- Nationality: South African
Timeline
Director
Fuya inhlakanipho
12.2015 - Current
Atom support Agent
Absa insurance and financial advisors
01.2015 - 11.2015
Telesales Consultant
Liberty Life
09.2013 - 12.2014
Telesales Consultant
O'Keeffe and Swartz
01.2012 - 12.2012
Control Room Operator
ADT Security
04.2004 - 06.2006
Cashier
Woolworths
03.2003 - 03.2004
Diploma - Information technology
Damellin management school
Matriculation -
Forest High School
Certificate - call center operations
Damellin school of management