Armand Visser
Benoni, Johannesburg
Summary
Seasoned Area Dispatch Manager with a proven track record at Europcar & Tempest Car Rental, enhancing operational efficiency by 45% through strategic process improvements and cost management. Skilled in leadership, critical thinking, and stakeholder engagement, adept at fostering teamwork and optimizing workflow. Demonstrates exceptional communication and problem-solving abilities, ensuring high standards of customer service and compliance.
Overview
10
10
years of professional experience
Work History
Area Dispatch Manager
Europcar & Tempest Car Rental
Johannesburg
07.2021 - Current
- Collaborated with regional management to ensure compliance with corporate standards and regulations.
- Cost management and analysis.
- Cultivate and maintain a culture of zero tolerance toward substandard quality.
- Management of depot risk and all aspects of operational health and safety.
- Fulfill the HR function of depot staff, duty rosters, and overtime management.
- Optimize productivity, and manage and control overtime.
- Coach, counsel, and act as a mentor to staff to enable them to take on more challenging responsibilities.
- Served as primary contact for external vendors providing transportation services.
- Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
- Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
Dispatch Manager
Europcar & Tempest Car Rental
Johannesburg
11.2017 - 06.2021
- Established and enforced processes and procedures that improved operational efficiency by 45%.
- Manage outsourced labor costs within predefined parameters and guidelines, and in relation to rental activity.
Supervisor
Europcar & Tempest Car Rental
Johannesburg
09.2016 - 10.2017
- Collaborated with cross-functional teams to identify and resolve conflicts, resulting in improved team dynamics.
- Evaluated employee performance and provided regular feedback to ensure that goals and objectives were met.
- Created an effective team culture and fostered collaboration to increase team morale and motivation.
Dispatcher
Avis Budget Car Rental
Bloemfontein
05.2015 - 08.2016
- Meeting and exceeding all customer request requirements.
- Ensuring the timely arrival of vehicles for rent.
Education
Bachelor of Business Administration And Management -
Stadio Business School
South Africa12-2024
Matric -
Kempton Park High School
Kempton Park, Johannesburg01-2009
Skills
- Communication Skills
- Adaptability
- Ability to work under pressure
- Critical thinking and problem-solving
- Leadership and teamwork
- Customer Relations
- Highly organized, and efficient
- Analytical thinking
- Workflow optimization
- Resource allocation
- Decision-making
- Conflict resolution
- Stakeholder engagement
- Vendor management
- Employee training
- Time management
- Business process optimization
- Risk management
Languages
- Afrikaans
- English
References
- Shane Overberg, Avis Budget Car Rental, 074-787-1984
- Neil Gounden, Europcar & Tempest Car Rental, 084-234-1128
- Jean van der Bank, Europcar & Tempest Car Rental, 072-727-8810
Hobbies and Interests
- Adrenaline junkie
- Reading
- Quality family time
- Avid Golfer
- Serving for God
Personal Information
- Nationality: South African
- Driving license: Yes
- Passport: Yes
Date of Birth
18/05/1991, Johannesburg
Timeline
Area Dispatch Manager
Europcar & Tempest Car Rental
07.2021 - Current
Dispatch Manager
Europcar & Tempest Car Rental
11.2017 - 06.2021
Supervisor
Europcar & Tempest Car Rental
09.2016 - 10.2017
Dispatcher
Avis Budget Car Rental
05.2015 - 08.2016
Bachelor of Business Administration And Management -
Stadio Business School
Matric -
Kempton Park High School
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