Summary
Overview
Work history
Education
Timeline
Generic
Armand Visagie

Armand Visagie

South Africa

Summary

I am a public management and governance graduate with elective modules such as Business Studies, HR management and Information management. I am currently working as a Discovery Banker, I provide inbound client support and intermediary support services across multiple channels aiming to deliver efficient, ethical and client-focused banking solutions. My work experience over the years includes retail, customer service and administrative roles. I have developed strong skills and customer service, conflict resolution and operational support. My previous duties Include front desk management, handling correspondence, processing bookings conducting night audits, and communicating with different departments. I am now seeking a permanent opportunity in banking where I can grow professionally and contribute to a high-performance team.

Overview

2026
2026
years of professional experience

Work history

Receptionist

Diaz Hotel and Resort
  • Managed front desk operations including greeting and assisting visitors Handling in queries And directing calls to appropriate departments
  • Performed daily administrative tasks such as filing, scanning, photocopying and maintaining organized physical and digital records
  • Handled incoming and outgoing correspondence including emails and package distribution
  • Followed up on outstanding payments, issued invoices and mainted accurate billinh records
  • Conducted daily nights audits duties to reconcile transaction and ensure accurate end-of-day reporting
  • Scheduled and coordinated appointments, meetings, and room bookings for staff and clients

Customer service agent/Banker

Discovery Bank
01.2025 - Current
  • Assist client with inquiries about accounts, transactions and banking services.
  • Provide accurate, timely information with a customer-focused approach
  • Help customers open new accounts or update existing ones.
  • Assist with password resets, online/mobile banking support, and account access issues.
  • Provide support for transfers, deposits, bill payments, and transaction dispute.
  • Guide customers through self-service and digital banking tools.
  • Identify customer needs and provide tailored solutions.
  • Educate clients on features and benefits of financial products and services.
  • Investigate and resolve complaints, errors, or service issues promptly and professionally.
  • Logged complex issues to specialized teams as necessary.
  • Perform identity verification and ensure compliance with KYC AND AML regulations.
  • Document calls and customer interactions accurately for auditing purposes.

Education

Bachelor of Arts - Public Management and Governance

University of Johannesburg

Timeline

Customer service agent/Banker

Discovery Bank
01.2025 - Current

Receptionist

Diaz Hotel and Resort

Bachelor of Arts - Public Management and Governance

University of Johannesburg
Armand Visagie