ARMAND VAN WYK
Head Of Network Operations Centre
Alberton
Summary
Accomplished Head of Network Operations Centre (NOC) with extensive experience in the telecommunications industry, adept at steering 24/7 operational environments and managing expansive site portfolios. Expertise includes operations leadership, service assurance, vendor and contractor management, rollout support, and wireless technologies. A strategic thinker with a Bachelor’s degree in Business Administration and Management from Milpark Business School, recognized for enhancing service reliability and resolving complex operational challenges. Committed to elevating customer and tenant satisfaction through data-driven decision-making and a relentless focus on continuous improvement.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Head of Network Operations Centre
American Tower
Gauteng
06.2023 - Current
- Lead and manage the Network Operations Centre (NOC), ensuring 24/7 availability, reliability, and performance across the national site portfolio.
- Oversee incident, fault, and service‑level management, driving rapid resolution, root‑cause analysis, and continuous service improvement.
- Manage vendors, contractors, and access control processes, ensuring compliance with SLAs, security requirements, and operational standards.
- Own operational reporting (daily, weekly, and monthly), providing clear performance insights and escalations to senior management and key tenants.
- Govern routine maintenance and operational activities, validating work completion prior to contractor payment and supplier approval.
- Develop and control OPEX and CAPEX budgets, tracking spend, identifying variances, and optimizing cost efficiency.
- Build and lead high‑performing NOC teams, setting operational priorities, coaching staff, and driving a culture of accountability and continuous improvement.
National Operations Center (NOC) and Contract Man.
ATC
Gauteng
01.2015 - 06.2023
- Managed the ATC NOC, overseeing service performance, open incidents, routine maintenance, and vendor call management across a portfolio of 2,500+ sites.
- Produced detailed weekly and monthly performance reports for anchor tenants, verifying data accuracy and vendor submissions.
- Monitored service levels, public calls, and ATC‑logged calls, escalating unresolved issues to Regional Managers as required.
- Led and coordinated routine maintenance and security contractors, chairing weekly contractor meetings to track progress and resolve issues.
- Controlled access management procedures (including Glam Lock) and validated contractor work completion prior to supplier payments.
- Developed and managed annual OPEX and CAPEX budgets, investigating variances against financial plans and forecasts.
- Demonstrated strong people and project leadership, building high‑performing teams, managing projects end‑to‑end, and driving continuous operational improvement.
Field Supervisor
ATC
Gauteng
03.2011 - 12.2014
- Conducted routine site maintenance and inspections, ensuring compliance with safety, quality, and operational standards.
- Verified MSAs submitted by Cell C and performed red‑lining and acceptance of co‑location and fiber drawings.
- Managed sub‑contractors post–purchase order issuance, inspecting completed work and signing off on acceptances.
- Planned and scheduled field activities, keeping teams on track to meet milestones and delivery timelines.
- Issued and controlled equipment distribution to regional field supervisors.
- Completed site audits and documented findings using computerized systems, investigating issues and implementing effective solutions.
- Enforced safety regulations and policies, monitored employee performance, and supported land management and landlord access queries while maintaining positive customer relationships.
Civil Works Supervisor
Cell C
Gauteng
01.2008 - 03.2011
- Managed new site builds (Civil, Electrical, and RF), ensuring delivery against project schedules and milestones.
- Conducted technical and pre‑construction site inspections, identifying risks and readiness issues early.
- Ensured all contractor activities complied with the OHS Act, Cell C QA standards, and technical specifications.
- Oversaw mast upgrades, site decommissioning, and quality acceptances for the Cell C 3G rollout.
- Coordinated and managed contractors and subcontractors, including liaison with co‑locating operators (Vodacom, MTN, Telkom, Neotel).
- Verified as‑built documentation, red‑line drawings, and final accounts, comparing build costs to actual expenditure.
- Provided weekly management reporting and assisted with landlord issues, fiber acceptances, and microwave link installations.
Applications / Costing Engineer
Saftronics
Johannesburg
01.2000 - 12.2007
- Sold, installed, commissioned, and fault‑found AC drives, soft starters, heater controllers, and load monitors in factory and on‑site environments.
- Checked and verified bills of materials (BOMs) to ensure accuracy and project compliance.
- Supported production and project operations, contributing to efficient delivery and improved productivity.
- Oversaw day‑to‑day operational activities, resolving issues and minimizing downtime.
- Implemented continuous improvement initiatives to enhance performance and service quality.
- Demonstrated strong time management, accuracy, and data handling skills, meeting tight deadlines consistently.
- Worked effectively independently and within teams, building strong working relationships through clear communication.
Education
Bachelor of Business Administration - Business Administration And Management
Milpark Business
Milpark 01.2014 - 12.2018
Skills
Operations budgets
Problem-solving
Team management
Certification
GIBS - The Expert Negotiator Programme
Timeline
Head of Network Operations Centre
American Tower
06.2023 - Current
ATC - Emerging Leadership Programme
11-2022
GIBS - The Expert Negotiator Programme
09-2022
SAGE - Excel on Steroids Plus
08-2021
GIBS - Finance for Non-Financial Managers
11-2019
SAGE - Excel on Steroids
08-2018
FETC: Contact Centre Operations: Level 4
06-2015
National Operations Center (NOC) and Contract Man.
ATC
01.2015 - 06.2023
Bachelor of Business Administration - Business Administration And Management
Milpark Business
01.2014 - 12.2018
Field Supervisor
ATC
03.2011 - 12.2014
Civil Works Supervisor
Cell C
01.2008 - 03.2011
Applications / Costing Engineer
Saftronics
01.2000 - 12.2007