Armand Van Der Linden
Software Delopment
Nelspruit
Summary
Adept IT Technician with a proven track record at Steinberg & Kie Ingelyf, enhancing system efficiency and user satisfaction. Expert in hardware installation and technical troubleshooting, coupled with exceptional problem-solving abilities. Achieved significant improvements in IT service delivery and minimized data breach risks, demonstrating adaptability and a commitment to excellence.
Overview
1
1
years of professional experience
1
1
years of post-secondary education
Work History
IT Technician
Steinberg & Kie Ingelyf
Nelspruit
01.2024 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and computers.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Configured systems according to prescribed software and hardware frameworks.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Proved successful working within tight deadlines and a fast-paced environment.
- Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
- Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
- Increased user satisfaction through development and implementation of user feedback system for IT services.
- Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
Intern
MR Computer Services
Nelspruit
06.2022 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Explored new technologies and approaches to streamline processes.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Contributed to project success by diligently performing literature reviews.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
Education
Higher Senior Certificate - Software Development
Eduvos
Nelspruit, South Africa 02.2026 - Current
High School Diploma -
Hoërskool Bergvlam
Nelspruit, South Africa 01.2019 - 12.2023
Skills
Desktop Technical Support
Hardware Installation
Technical Support
Remote Support
IT Documentation
Mobile Device Management
IT Asset Management
Incident Management
Hardware and Software Repair
Problem-solving abilities
Microsoft Windows and Office
Hardware Configuration
Hardware upgrades
Remote Technical Support
Customer Service
Software Evaluation
Laptop Servicing
Equipment Repair
Employee Computer Support
Incoming Call Management
Gaming, Cars, Technology.
I've been a gamer since i was in grade 6. I Admire the skill it takes to compete in a competitive scene, and the dedication it takes to become a pro. I wanted to become a full time game, but soon realized i should stick to it only being a hobby. I would spend countless days, playing the same game, just to go to school and want to keep playing.
As for the cars, I'm not a car guy, but i do admire the occasional 4x4, or rare sports car. I find these 2 category are so different, yet so fascinating. The speeds the fast cars can go to, the hight the big ones can go to, and the bit of both worlds in the SUVs, are some things i could spend alot of time looking at, and researching.
Regarding technology, Any thing that plugs in, peaks my interest. The processing power of a laptop, The GPU in a Desktop, and even the resolution on some screen only dreamt of, or heard in rumours.
Timeline
Higher Senior Certificate - Software Development
Eduvos
02.2026 - Current
IT Technician
Steinberg & Kie Ingelyf
01.2024 - Current
Intern
MR Computer Services
06.2022 - Current
High School Diploma -
Hoërskool Bergvlam
01.2019 - 12.2023