Arlene Joy Maneveld

• Manage a team of 15 to 40 direct reports.
• Accountable for daily operations within the service center, overseeing client service and administrative functions.
• Responsible for technical decision-making, achieving daily, weekly, and monthly targets.
• Delivery of projects and implementation of operational changes.
• Conduct necessary reports and reporting to senior management and team.
• Ensure quality assurance, audit work items, and conduct team coaching and upskilling.
• Accountable for team performance and HR-related functions, including recruitment, performance reviews, and attendance.
• Handling of budget cost centers and financial tracking.
• Office management duties, including bookings of boardrooms, diary management, and ordering of stock items.
• Meeting and greeting of visitors, managing access to the building, and assisting with chaperoning.
• Handle staff incentives, compliments, and rewards via monthly and quarterly reviews, organizing prizes, and cash rewards.

• Company Overview: Customer, Service& Technology
• Manage a team of 10 direct reports, 30 additional staff members in BSC Regions (on Ad hoc basis) - inbound call centre agents and email team
• Manages daily operational (client service and or administrative) delivery within CC & GC Service Centre
• Accountable for technical decision making & delivery on targe
• Manages the team towards a culture of High Performance
• Coaches and mentors my staff
• Daily/Weekly/Monthly managing & driving targets & deadlines of the team
• Accountable for teams time, task and output quality - Completing team attendance register, Schedules, leave roster on various systems
• Balances own priorities with directing and motivating others
• Plans and assigns work, follow up and feedback, ensuring available capacity and redirecting work and tasks where required
• Guides and directs staff to achieve operational excellence standards
• Creates a climate for optimal performance through various own initiatives
• Constantly Managing performance & outputs
• Responsible for various HR Functions, Selects potential staff & develop to sustain customer/client service delivery
• Holds staff accountable for tasks & adherence to processes
• Reporting on monthly basis budgets and submitting of BVar report and variances
• Responsible for day-to-day feedback and review of performance
• Identifies and develops talent within my team
• Drive award & recognition initiatives in our area
• Interviews done for new recruits and temp to perm conversions
• Chairing & leading meetings

Flexible approach to working hours & Saturdays

• Able to travel national & international