ARISHKA SANIPARSAD

Customer Advisor

Pietermaritzburg

Summary

With over 9 years of customer-facing experience in fast-paced settings, this ambitious and professional Customer Service Representative excels at adapting to diverse customer needs. The track record speaks for itself, consistently building trust, promoting customer satisfaction, resolving concerns, and fostering long-term customer loyalty.

Overview

years of professional experience

years of post-secondary education

Work History

Jonsson Workwear

Customer Service Representative

01.2016 - Current

Job overview

Establishes and builds warm and friendly rapport with customers through courteous and professional communications to enhance business reputation through positive and lasting first impressions
Fulfillment of local and international customer orders placed in person, via email, online and by telephone
Assists customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
Addresses customer service enquiries efficiently and accurately, ensuring a first-class customer experience
Oversees customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
Daily merchandising of stock
Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
Active role in bi-annual stock takes and daily stock counts
Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Collaborates with team members to develop best practices for consistent customer service delivery.
Contributes to sales growth by upselling products and services based on individual customer requirements.

Drs Gongal and Associates

Personal Assistant and Administration Clerk

05.2014 - 05.2016

Job overview

Captured and processed patient information, entering data into Online systems for wider company use
Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval
Collaborated effectively with patients and staff to maintain smooth-running company operations
Monitored and reconciled department expenditure for month end expense reports
Handled incoming telephone calls, taking accurate messages, and relaying to personnel, ensuring timely and efficient communication
Processed and reconciled payments received
Contributed to a positive work environment through professional demeanor and strong interpersonal skills.

Education

University of South Africa

Bachelor of Business Administration from Business Management and Communication Science

06.2010 - 12.2013

Skills

Advanced Syspro knowledge

Accomplishments

Distinction Pass - Matric Completion- 2009

Distinction Pass - Degree completion - 2013

Timeline