Hi, I’m
ARISHKA SANIPARSAD
Customer Advisor
Pietermaritzburg
Summary
With over 9 years of customer-facing experience in fast-paced settings, this ambitious and professional Customer Service Representative excels at adapting to diverse customer needs. The track record speaks for itself, consistently building trust, promoting customer satisfaction, resolving concerns, and fostering long-term customer loyalty.
Overview
11
years of professional experience
4
years of post-secondary education
Work History
Jonsson Workwear
Customer Service Representative
01.2016 - Current
Job overview
- Establishes and builds warm and friendly rapport with customers through courteous and professional communications to enhance business reputation through positive and lasting first impressions
- Fulfillment of local and international customer orders placed in person, via email, online and by telephone
- Assists customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
- Addresses customer service enquiries efficiently and accurately, ensuring a first-class customer experience
- Oversees customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Daily merchandising of stock
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
- Active role in bi-annual stock takes and daily stock counts
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborates with team members to develop best practices for consistent customer service delivery.
- Contributes to sales growth by upselling products and services based on individual customer requirements.
Drs Gongal and Associates
Personal Assistant and Administration Clerk
05.2014 - 05.2016
Job overview
- Captured and processed patient information, entering data into Online systems for wider company use
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval
- Collaborated effectively with patients and staff to maintain smooth-running company operations
- Monitored and reconciled department expenditure for month end expense reports
- Handled incoming telephone calls, taking accurate messages, and relaying to personnel, ensuring timely and efficient communication
- Processed and reconciled payments received
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Education
University of South Africa
Bachelor of Business Administration from Business Management and Communication Science
06.2010 - 12.2013
Skills
Advanced Syspro knowledge
Customer needs analysis
Stakeholder management
Telephone enquiries specialist
Solution development
Order fulfillment
Product knowledge
Adaptability and flexibility
Problem solving , complaints and query resolution
Data collection and entry
Time management
Active listening and public speaking
Customer relations and data management
Critical thinking
Accomplishments
Distinction Pass - Matric Completion- 2009
Distinction Pass - Degree completion - 2013
Timeline
Customer Service Representative
Jonsson Workwear
01.2016 - Current
Personal Assistant and Administration Clerk
Drs Gongal and Associates
05.2014 - 05.2016
University of South Africa
Bachelor of Business Administration from Business Management and Communication Science
06.2010 - 12.2013