ARISHKA SANIPARSAD
GAUTENG
Summary
Dynamic Customer Service Representative with over 9 years of experience in high-pressure environments, adept at meeting diverse customer needs. Recognized for building trust and loyalty, consistently achieving high customer satisfaction scores. Expertise in managing substantial inbound call volumes while utilising CRM systems effectively, complemented by strong active listening and multitasking skills. Committed to leveraging analytical thinking to drive innovative solutions that enhance customer experiences and contribute to organisational success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Jonsson Workwear
Pietermaritzburg
01.2016 - Current
- Establishes and builds warm and friendly rapport with customers through courteous and professional communications
- Delivers polite, professional customer service in efforts to enhance business reputation through positive and lasting first impressions
- Assists customers with product-related questions, feedback and complaints
- Oversees customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Addresses customer service enquiries efficiently and accurately, ensuring a first-class customer experience
- Assists in fulfilment of local and international customer orders placed in person, via email, online and by telephone
- Assists customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
- Follows up on customer issues, reaching out to verify satisfaction beyond initial communication
- Daily merchandising of stock
- Active role in bi-annual stock takes and daily stock counts
Personal Assistant and Administration Clerk
Drs Gongal and Associates
05.2014 - 05.2016
- Captured and processed patient information, entering data into Online systems for wider company use
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval
- Collaborated effectively with patients and staff to maintain smooth-running company operations
- Monitored and reconciled department expenditure for month end expense reports
- Handled incoming telephone calls, taking accurate messages, and relaying to personnel, ensuring timely and efficient communication
- Processed and reconciled payments received
Education
Bachelor of Business Administration - Business Management and Communication Science
University of South Africa
Pietermaritzburg, South Africa12.2013
Skills
- Customer needs analysis
- Stakeholder management
- Telephone enquiries
- Solution development
- Order fulfilment
- Query resolution
- Active listening
- Public speaking
- Customer data management
- Problem-solving
Accomplishments
- MATRIC 2009 - ENGLISH AWARD AND OBTAINED 4 DISTINCTIONS
- DEGREE 2013 - BOTH MAJORS COMPLETED WITH DISTINCTION PASSES
Timeline
Customer Service Representative
Jonsson Workwear
01.2016 - Current
Personal Assistant and Administration Clerk
Drs Gongal and Associates
05.2014 - 05.2016
Bachelor of Business Administration - Business Management and Communication Science
University of South Africa
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