Arie De Lange
Banker
Vereeniging,Gauteng
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Continuously learning and up skilling myself. Adapting to change and learning new skills on the job is a strength of mine.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Branch Manager
Capitec Bank LTD
Meyerton, Gauteng
03.2021 - Current
- Grew customer base by 15% over 1-year period through community networking and innovative customer incentives.
- Implemented action plans to boost sales by 25%.
- Trained staff associates and equipped to comply with company policies and procedures.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Analyzed, reduced and controlled expenses by improving resource allocation.
- Manages 15 Staff members with daily schedule of work duties and ensures that they carry out tasks efficiently.
Service Consultant
Capitec Bank LTD
Vereeniging, Gauteng
01.2018 - 03.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Effective liaison between customers and internal departments.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Consistently scored performance appraisal of above 275.
Client Service Champion
Capitec Bank LTD
Vereeniging, Gauteng
08.2017 - 01.2018
- Maintained counter areas in neat and clean fashion.
- Greeted customers, answered questions.
- Managed the floor do ensure SLA doesn't breach.
General Worker
Cupboard Craft
Vereeniging, Gauteng
07.2016 - 07.2017
- Measured dimensions of finished pieces for conformance to specifications.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Restocked items on shelves and bins to keep inventory available.
- Assembling cupboards and delivery.
Education
Bachelor of Commerce - Business Intelligence And Risk Management
Regent Business School
Online 01.2022 - Current
NQF Level 5 - Banking And Financial Support Services
Cornerstone Performance Solutions
Online 03.2020 - 03.2021
NQF Level 4 - Banking And Financial Support Services
Cornerstone Performance Solutions
Online 03.2018 - 03.2019
High School Diploma -
Drie Riviere Hoerskool
Vereeniging 01.2006 - 12.2010
Skills
Profit and loss management
Living a healthy lifestyle
Gym - 5 days a week
Food - I eat clean and healthy food
"Healthy body healthy mind"
Timeline
Bachelor of Commerce - Business Intelligence And Risk Management
Regent Business School
01.2022 - Current
Assistant Branch Manager
Capitec Bank LTD
03.2021 - Current
NQF Level 5 - Banking And Financial Support Services
Cornerstone Performance Solutions
03.2020 - 03.2021
NQF Level 4 - Banking And Financial Support Services
Cornerstone Performance Solutions
03.2018 - 03.2019
Service Consultant
Capitec Bank LTD
01.2018 - 03.2021
Client Service Champion
Capitec Bank LTD
08.2017 - 01.2018
General Worker
Cupboard Craft
07.2016 - 07.2017
High School Diploma -
Drie Riviere Hoerskool
01.2006 - 12.2010
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