Operations
ARGHA CHATTERJEE
Johannesburg
Summary
Well-qualified Quality Control Inspector proficient in documentation, reporting and compliance standards. Meticulous and methodical professional with a deep understanding of manufacturing and production operations. Bringing 6+ years of related experience. Talented Mortgage Banker bringing 1 year of experience in the Loan department. Skilled at working with borrowers, realtors and title companies to facilitate smooth closing processes. Expert in collaboration and multitasking.
Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance.
Master Data Expert with 6+ years of experience with SAP and MS Office. Aimed at high-quality work and problem-solving thinking.
Experienced Quality Executive in the food & beverages industry and 6+ years of experience growing revenue for Tata Global beverages Pvt ltd(Now-Tata Consumer Pvt Ltd). Also, have 1yr experience in the banking sector as a Sales Representative for Hdfc Bank(India) & Axis bank(India) to help customers internally & externally fulfil their needs also helped the bank to meet their targets. Seeking to leverage some Managerial leadership.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Sales Representative
Axis Bank(India)
Kolkata
06.2021 - 12.2021
- Meet with loan applicants to identify their needs and collect information for loan applications.
- Organized sales paperwork, presented proposals and finalized contracts.
- Expanded customer base and boosted profit within the product line.
- Analyze active loan files regularly and recommend solutions to speed up the loan process.
- Complete loan contracts and teach clients about policies and regulations. Interview applicants to define financial eligibility and establish debt payment plans.
- Monitor and update account records.
- Submit loan applications promptly. Prepare detailed loan proposals.
- Reject loan applications and explain deficiencies to applicants. Respond to applicants' questions and resolve any loan-related issues. Operate in compliance with laws and regulations.
Sales Representative
Hdfc Bank(India)
Kolkata
01.2021 - 06.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Set up calendar with customer birthdays and other special events for personal touch.
- Managed a high volume of internal and external customer requests and inquiries while cross-selling and referring a range of products and services. Performed detailed research on account discrepancies/inquiries and engaged appropriate business units to expedite resolution.
- Negotiated with Credit Analysis on loan deficiencies and gathered documentation to clear exceptions. Scheduled and led internal branch audits to ensure transactions and activities comply with corporate policy and federal/state regulations.
- Successfully managed over 200 customer inquires and tasks daily without sacrificing service quality resolved 80% of customer complaints escalation to management and consistently ranked among the corporation's top 10 product and services referrers.
- Earned average scores of 90% or better on customer Mystery shops.
Quality Control Inspector
Tata Global Beverages Pvt Ltd (Now- Tata Consumer Pvt Ltd)
Kolkata
06.2014 - 12.2020
- Monitored performance and generated reports detailing the quality of products and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Checked colour, shape, texture and grade of products and materials against established templates, charts and samples.
- Repaired faults, reassembled products and completed additional tests.
Education
Post Graduate Diploma In Business Management - Business Management
Regenesys Business School
Sandton, Johannesburg, South Africa 05.2022 - Current
Bachelor of Arts - Arts
Jaipur National University
Jaipur, India 03.2016 - 07.2019
Skills
MS Office
Certification
Data Science(Basic)
Interests
HR
Marketing
Software
SAp
Timeline
Data Science(Basic)
06-2022
Python(Basic)
06-2022
Post Graduate Diploma In Business Management - Business Management
Regenesys Business School
05.2022 - Current
Sales Representative
Axis Bank(India)
06.2021 - 12.2021
Sales Representative
Hdfc Bank(India)
01.2021 - 06.2021
Bachelor of Arts - Arts
Jaipur National University
03.2016 - 07.2019
Quality Control Inspector
Tata Global Beverages Pvt Ltd (Now- Tata Consumer Pvt Ltd)
06.2014 - 12.2020
Hobbies
- Playing & watching football
- Cooking
- Acting
- watching crime thriller
Hobbies
- Playing & watching football
- Cooking
- Acting
- watching crime thriller
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