ARCHIMEDE TSHITENGE MBUYI

In this role, I was responsible for delivering high-quality customer service in both French and English, assisting clients with inquiries, troubleshooting issues, and ensuring customer satisfaction.

My daily tasks involved handling customer interactions via email, chat, and phone, using platforms like Clarity, Freshdesk, CMP, MVNE, MLS to track and resolve concerns efficiently.

Key Responsibilities

Delivered frontline technical support and customer service via phone, email, or live chat to ensure seamless client experiences.
Troubleshot connectivity, device, and network-related issues while guiding customers through solutions in a clear and efficient manner.
Logged and tracked all customer interactions and technical issues using internal CRM and ticketing systems.
Collaborated with cross-functional teams to escalate and resolve more complex technical challenges promptly.
Maintained up-to-date knowledge of products, services, and system updates to provide accurate and relevant assistance.
Educated customers on service features and self-help options to enhance product usage and satisfaction.

In this role, I was responsible for delivering high-quality customer service in both French and English, assisting clients with inquiries, troubleshooting issues, and ensuring customer satisfaction.

My daily tasks involved handling customer interactions via email, chat, and phone, using platforms like Zendesk to track and resolve concerns efficiently.

Key contributions:

• Problem-Solving & Communication – Resolved customer issues promptly while maintaining a friendly and professional tone.
• Technical Support – Assisted users with troubleshooting and guided them through solutions in a clear, step-by-step manner.
• Efficiency & Accuracy – Managed a high volume of requests while ensuring accuracy and attention to detail.
• Collaboration – Worked closely with cross-functional teams to escalate issues and improve processes for a better customer experience.

In this role, I was responsible for overseeing daily operations, managing staff, and ensuring excellent customer service in a fast-paced hospitality environment.

Responsibilities & Achievements:

• Team Leadership & Training: Led a team of employees, providing guidance, training, and performance feedback to maintain high service standards.

• Customer Service Excellence: Ensured a welcoming and high-quality experience for customers, resolving issues efficiently and maintaining satisfaction.
• Operations Management: Supervised inventory, managed scheduling, and ensured compliance with company policies and health regulations.
• Sales & Marketing Support: Assisted in promoting products and special offers, contributing to increased revenue and customer engagement.
• Problem-Solving & Decision-Making: Quickly addressed operational challenges, demonstrating strong analytical and leadership skills.

• Oversaw daily sales operations, managed a team of sales representatives, and implemented effective strategies to drive revenue growth.

• Analysed market trends, maintained strong relationships with suppliers and customers, and ensured that sales targets were consistently met.

• Played a key role in inventory management, pricing strategies, and promotional campaigns to enhance customer engagement and increase sales.

• Focused on improving team performance by providing training and motivation, which helped enhance productivity and customer satisfaction.