Aqeel Jumat
Cape Town
Summary
Showcasing my dedication to helping customers, the ability to solve problems quickly and efficiently, strong communication skills whilst delivery the best customer service.
Overview
10
10
years of professional experience
Work History
Private Chauferring
Self Employed
09.2022 - Current
- Pick up and drop clients
- Help and assist clients
- Privates tour and transport services
COURIER DRIVER
RAM
09.2020 - 09.2022
- Pick up and drop off parcels
- Adhere to assigned routes and time schedules
- Build rapport with established clients
- Providing excellent customer service, answering questions and handling complaints from clients
- Abiding by all transportation laws and maintaining a safe driving record
- Worked as part of a team in order to ensure that items are complete, packed correctly and safely delivered to the correct client on time
Owner Driver & Logistics Manager
Dawn Wing
12.2019 - 07.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Fleet Manager & Driver
FEDEX
12.2016 - 11.2019
- Managing fleet
- Planning route
- Pick up and drop off parcels
- Adhere to assigned routes and time schedules
- Build rapport with established clients
- Providing excellent customer service, answering questions and handling complaints from clients
- Abiding by all transportation laws and maintaining a safe driving record
- Worked as part of a team in order to ensure that items are complete, packed correctly and safely delivered to the correct client on time
Customer Service Call Center Agent
Webhelp South Africa
01.2015 - 10.2015
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
- Provided timely feedback on product-related issues encountered by customers to inform improvements in product design or documentation.
- Stayed up-to-date on industry trends and advancements in customer service technology to provide informed recommendations for operational enhancements.
Education
Grade 12 - English (First Language), Afrikaans (Second Language), Mathematical Literacy, Business Studies, Geography, Life Orientation, Computer Applications Technology (CAT)
Western Cape Sports School
Skills
- Logistics
- Chauffeur services
- Timely product delivery
- Inventory management
- Customer service
- Route optimization
- Compliance with safety regulations
- Computer literate
- Basic Computer skills
Timeline
Private Chauferring
Self Employed
09.2022 - Current
COURIER DRIVER
RAM
09.2020 - 09.2022
Owner Driver & Logistics Manager
Dawn Wing
12.2019 - 07.2020
Fleet Manager & Driver
FEDEX
12.2016 - 11.2019
Customer Service Call Center Agent
Webhelp South Africa
01.2015 - 10.2015
Grade 12 - English (First Language), Afrikaans (Second Language), Mathematical Literacy, Business Studies, Geography, Life Orientation, Computer Applications Technology (CAT)
Western Cape Sports School
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