Apiwe Gwadiso
Waitress
Pretoria
Summary
Dynamic and adaptable professional with a proven track record in hospitality and administrative roles, notably at Human Element. Excelled in enhancing guest relations and streamlining operations, showcasing strong problem-solving and communication skills. Achieved significant improvements in guest satisfaction and operational efficiency through innovative service strategies and team collaboration.
Overview
2
2
years of professional experience
Work History
Waitress
Mr Vernehann Tromp
Time Square Sun International
02.2024 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Barmaid And Banquating Waitress
PPLE HOSPITALITY Agency
Pretoria
10.2023 - 01.2024
- Stored food and garnishes hygienically and at correct temperature to maintain food safety.
- Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Trained new team members on bar protocols and procedures, contributing to their successful integration into the team.
- Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
- Maximized efficiency during high-traffic periods by multitasking effectively without sacrificing quality or service standards.
- Participated in staff meetings to discuss strategies for improving overall bar performance and addressing any operational challenges.
- Improved overall guest satisfaction ratings through consistent attention to detail when preparing orders.
Clark Officer
Human Element
Kriel
09.2022 - 07.2023
- Data entry, reporting, record keeping and reconciliation
- Bookkeeping and reporting
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Filling documents
- Sending faxes, checking and sending mails and emails
- Making copies and answering phones
- Scheduling appointments or business trips
- Writing notes and agenda of meetings
Education
Bachelor Of Tourism Studies - Economic And Management Science
University of South Africa
Pretoria 03.2022
Matric - Commerce Studies
Umtata International School
Umthatha, South Africa 01.2018
Skills
Cash handling
Bar terminology
Menu memorization
Food preparation and safety
Hospitality service expertise
Food sales and promotion
Menu presentation
Accurate money handling
Food station setup
Beverage preparation
Food and beverage pairings
Food spoilage prevention
Point of sale operation
Wine service
Ordering procedures
Performance improvement
Order accuracy
Upselling techniques
Sales expertise
Guest relations management
Stocking and replenishing
To-go order preparation
Banquet coordination
Bill computation
Dining area maintenance
Computer literate
Problem Solving
Communication
Team player
Flexibility
Languages
English
Advanced (C1)
Xhosa
Advanced (C1)
Zulu
Advanced (C1)
Interests
Self development and fitness
Socializing
Reference
Vernehann Tromp
Traders Manager
071 264 2926
Maesela Daniel
PPLE Supervisor
082 072 1413
Luxolo Mncameleni
Human Element
072 480 0019
Timeline
Waitress
Mr Vernehann Tromp
02.2024 - Current
Barmaid And Banquating Waitress
PPLE HOSPITALITY Agency
10.2023 - 01.2024
Clark Officer
Human Element
09.2022 - 07.2023
Bachelor Of Tourism Studies - Economic And Management Science
University of South Africa
Matric - Commerce Studies
Umtata International School