Aphiwe Msila
Cape Town
Summary
Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and work ethic.
Overview
13
13
years of professional experience
Work History
Counter Salesperson
Stewarts & Lloyds
08.2018 - Current
- Delivering exceptional customer experiences by actively listening to their needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Answered telephone calls to offer information and promote business products.
Junior Nursery Manager
Afrilandscapes
08.2015 - 07.2016
- Assigned team work schedules, delegated according to staff member skills and monitored and evaluated performance.
- Oversaw growth, planting and maintenance of retail nursery and display gardens.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Doing some administration work such as writing reports for senior management.
Salesperson
Builders Warehouse
01.2012 - 07.2015
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Presented professional image consistent with company's brand values.
Education
Bachelor of Theology - Horticulture
University of South Africa
Cape Town12.2015
National Diploma - Horticulture
Cape Peninsula University of Technology
Cape Town, South Africa12.2011
Senior Certificate - Grade 12
Maitland High School
Maitland, South Africa12.2007
Skills
- Reliable and Responsible
- Good Communication
- Goal-oriented mindset
- Active Listening
- Adapt quickly
- Computer Proficiency and Microsoft Office
- Self Motivation
Education
Qualification: BTech: Horticulture.
University: University of South Africa (UNISA).
Year completed: 2015.
Major subjects: Horticultural Production Technology 4, Horticultural Production Management 4, Research Methodology.
Qualification: ND: Horticulture.
University: Cape Peninsula University of Technology.
Year completed: 2011.
Subjects: Horticulture, Plant Material Studies, Production Management, Environmental Studies, Plant Protection.
Qualification: Grade 12.
School: Maitland High School.
Year completed: 2007.
Subjects: English, Afrikaans, Mathematics, Physical Science, Biology, Geography.
Fullnames
Aphiwe Msila
Criminalrecord
None
Languages
English
Contactdetails
084 429 7496, 073 508 1871, aphiwe.msila@gmail.com, 101 Block K3, Langa, 7455
Personal Information
- ID Number: 8704115410085
- Ethnicity: African
- Gender: Male
- Nationality: South African
- Driving License: C1
- Marital Status: Single
Timeline
Counter Salesperson
Stewarts & Lloyds
08.2018 - Current
Junior Nursery Manager
Afrilandscapes
08.2015 - 07.2016
Salesperson
Builders Warehouse
01.2012 - 07.2015
Bachelor of Theology - Horticulture
University of South Africa
National Diploma - Horticulture
Cape Peninsula University of Technology
Senior Certificate - Grade 12
Maitland High School
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