Aphiwe Amanda Luthuli
Richards Bay,KZN
Summary
The ability to always show willingness to assist and work within a team. Ensure that compliance and policies within the organization are being adhered too.
Ensure to effectively apply my knowledge as a safety officer, make sure the workers are trained to be law-oriented and operate in a safe working environement.
Customer Service Advisor with a excellent track record at Nutuncx, excelling in complaint handling and enhancing customer satisfaction. Skilled supervisor that ensures monitoring and data collection are completed. I effectively resolve issues with safety protocols and fostering a collaborative environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Nutuncx
Durban, South Africa
08.2023 - 03.2024
- Assisted customers with inquiries and product information to enhance satisfaction.
- Processed orders and returns efficiently, following company protocols for accuracy.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Maintained knowledge of current promotions and services to provide accurate guidance.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Supervisor
Statistics South Africa
Durban, South Africa
03.2022 - 06.2022
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Ensure field workers complete and submit their tasks.
- Motivate workers to ensure that the public participate and informs us of their residential information.
- Check weekly reports and compile suggestion from my team.
- Ensure to do tasks with the team and assist with the challenges and resposnibilities
Education
Bachelor of Social Science - Geography And Environmental Management
University of Kwa-Zulu Natal
Durban, South Africa04-2020
High School Diploma -
St.Francis College
Pinetown, South Africa12-2016
Skills
- KPI monitoring
- Health and safety knowledge
- Risk assessment knowledge
- OSH ACT, NEMA and COIDA Act
- Hazard identification and problem-solver
- Expert in Microsoft excel, Powerpoint, Microsoft word,Microsoft outlook
- Excellent strategic management
- Complaint handling
- Data collection
Certification
INTRODUCTION TO SAMTRAC
SAMTRAC
HIRA- Hazard Identification and Risk Assessment
Additional Information
License
Code : C1
Timeline
Customer Service Advisor
Nutuncx
08.2023 - 03.2024
Supervisor
Statistics South Africa
03.2022 - 06.2022
Bachelor of Social Science - Geography And Environmental Management
University of Kwa-Zulu Natal
High School Diploma -
St.Francis College