Aphiwe Elvis Finiza
Mfuleni
Summary
Experienced Field Service Engineer with a strong background in installing, maintaining, and troubleshooting a wide range of IT hardware and network systems. Adept at delivering on-site and remote technical support, resolving issues efficiently, and ensuring minimal downtime. Known for excellent customer service, clear communication, and the ability to work independently while maintaining high technical standards.
Overview
9
9
years of professional experience
Work History
Field Service Engineer
Sanlam
2023.01 - Current
- Delivered on-site technical support by diagnosing and resolving system issues, effectively minimizing downtime.
- Install, configure, and troubleshoot hardware such as PCs, laptops, printers, servers, POS systems, and networking equipment.
- Configure routers, switches, firewalls, and wireless access points.
- Diagnose connectivity issues (LAN/WAN, Wi-Fi, VPN).
- Install and configure operating systems (Windows, macOS, Linux).
- Troubleshoot applications and perform updates or patch deployments.
- Support enterprise tools (Microsoft 365, remote management tools, antivirus).
- Utilized remote management tools to diagnose and resolve technical issues.
- Remote Support
- Advised end users on technical issues, ensuring clear communication and a positive support experience.
- Provide technical guidance to end users in a clear, friendly way.
- Maintain professional communication with clients, vendors, and internal teams.
- Worked at Sanlam Head Office to provide technical support.
Service Desk Technician
Gijima
2018.01 - 2021.01
- Deliver a first line support service via the Service Desk by logging Incidents and Service Requests received telephonically and via e-mail.
- Offered technical advice to end users while collaborating with team to share knowledge and improve performance standards.
- Offering technical advice to end users. This will include working as part of a team, to share knowledge and work together to increase performance standards.
- Provided daily updates to end users on status of outstanding active calls, enhancing communication and transparency.
- Coordinated multiple tasks across various projects to meet changing business priorities.
- Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed.
Education
IT Engineer -
IT Academy
Service Desk Analysis -
PeopleCert
NCV Level 4 -
College of Cape Town
Skills
- Clear and professional communication
- Ability to explain technical issues to non-technical users
- Strong customer-service focus
- Installation and configuration
- Network troubleshooting
- Remote support
- System diagnostics
- Hardware maintenance
- Customer relationship management
- Team collaboration
- Problem solving
- Application troubleshooting
Contact Details
- 0676021314
- 0734200580
Languages
- IsiXhosa
- English
- Afrikaans
Last Name
Finiza
Personal Information
ID Number: 9311025622087
Timeline
Field Service Engineer
Sanlam
2023.01 - Current
Service Desk Technician
Gijima
2018.01 - 2021.01
IT Engineer -
IT Academy
Service Desk Analysis -
PeopleCert
NCV Level 4 -
College of Cape Town