Altea and Microsoft Word
I have background of working as a airport ground staff from Arrivals, departure, boarding gates,check in ,hostess and wheelchairs . I am familiar with altea system ,fly and Jfe system
Hi, I’m
Aphiwe Daki
Customer Service Agent
Western Cape
Summary
Overview
4
years of professional experience
1
Certification
1
Language
Work History
Nas Collosal Services Cape Town
Check-in Agent
03.2022 - Current
Job overview
- Expedited ticket changes or cancellations as needed, accommodating last-minute requests from passengers.
- Coordinated with other airline personnel to ensure efficient movement of passengers through security checkpoints.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
Education
Buffalo City Tvet College East London
National Certificate Vocational from Safety in Society
04.2014
University Overview
Skills
Crisis Management
Stress Tolerance
Professional Appearance
Passenger Assistance
Customer Documentation Review
Teamwork and Collaboration
Problem-solving abilities
Phone Etiquette
Excellent Communication
Customer Service
Boarding Pass Assignment
Payment Processing
Check-in procedures
Airport Security Regulations
Airline Reservation Systems
Accomplishments
Accomplishments
I accomplished all my training and my check- in
Software
Certification
National certificate Vocational
Timeline
Check-in Agent
Nas Collosal Services
03.2022 - Current
National certificate Vocational
04-2014
Buffalo City Tvet College
National Certificate Vocational from Safety in Society