Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

APHELELE OZY DUBE

Customer Service Representative
Alexandra

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience
1
1
Certification
2
2
Languages

Work History

Merchandiser

Super Spar Market
06.2022 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.

Customer Service Agent

Italk Financial Service
02.2021 - 05.2022
  • As a Customer Service Consultant specialising in Vodacom contracts, I was responsible for delivering high-quality service and support to contract customers. My role focused on assisting clients with product inquiries, account management, and technical troubleshooting, ensuring a smooth and efficient customer experience.
  • Key Responsibilities: Assisted customers with Vodacom's latest deals, contract upgrades, and billing inquiries. Handled a high volume of inbound calls, providing accurate and up-to-date product and service information.
  • Troubleshooting technical issues related to mobile devices, network coverage, and account discrepancies. Facilitated SIM card activations, ensuring full compliance with RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) procedures.
  • Promoted suitable contract packages and services based on customer needs and usage patterns.

Education

High School Diploma -

Forest High School
Kenilworth, South Africa
04.2001 -

Skills

    Customer service

    Problem-solving

    Active listening

    Product knowledge

    Stock replenishment

    Sales techniques

Certification

2020: Matric Certificate

References

Lethukuthula, Nyathi, Team Leader, 084 797 2837, Vodacom

Timeline

Merchandiser

Super Spar Market
06.2022 - Current

Customer Service Agent

Italk Financial Service
02.2021 - 05.2022

High School Diploma -

Forest High School
04.2001 -

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