Aphelele Nkomo
Senior Business Analyst
Pretoria
Summary
Multitasking Business Process Analyst supporting definition and implementation of strategic initiatives for business transformation. Highly respectful employee with over 14 years of communicating and collaborating with business experts and recommending project team requirements. Remaining composed in all types of situations.
Overview
7
7
years of professional experience
Work History
Business Process Specialist
Financial Sector Conduct Authority
01.2014
- Create, maintain, and obtain annual approval of the Business Analysis / Process Analysis Management Framework to ensure that business analysis and process analysis best practices are established and followed throughout
- Drive business architecture changes in line with the organisation’s strategic goals
- Engage decision makers, systems owners, and end users to define business, financial, operations requirements and systems goals, and identify and resolve systems issues
- Lead design sessions in prototyping new systems for enhancing business processes, operations, and information process flow
- Review and analyse the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
- Become a custodian of processes to elicit, define, document, and analyse system related business and user requirements, through interviews, information gathering sessions, business process modelling, and workflow analysis etc
- Identify and establish scope and parameters of process analysis to define outcome criteria and measure-taking actions
- Lead activities to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organisational functions and business processes
- Establish standards and procedures for business analysis reporting and documentation
- Review status reports prepared by Business Analyst(s) and Business Process Specialists and modify schedules and plans as required
- Participate in business strategic initiatives to identify business needs
- Evaluate and approve solutions due for implementation as part of the Change Advisory Board
- Create and manage IT resource planning through the Demand Management Forum
- Document and facilitate approval of business case for different initiatives.
Business Analyst
MTN for Kips Consulting
06.2012 - 12.2013
- Facilitating JAD sessions to gather stakeholder requirements
- Managing stakeholder interactions
- Documenting and detailing business requirements and functional specifications
- Conduct workshops, JAD sessions and meetings with business unit to analyse user requirements
- Documenting and analysing as is processes and to be business processes
- Conducting GAP analysis
- Business process optimization
- Project administration and management
- Development of business case for minor projects
- Testing and quality assurance
- Providing support during development phase.
Business Process Analyst
Dewa Consulting Solutions and Services
01.2012 - 05.2012
- Define templates (Interview template, As-Is template, Gap Analysis template, To-be template, and Risks & Control template) to be used when undertaking business process management activities
- Define methodologies to be followed when mapping processes
- Gather current business process information through workshops or 1-on-1 interviews with stakeholder
- Map current processes in line with defined methodologies from high level business processes (Value Chain Level) down to detailed activity level (AS-IS)
- Analyse current mapped business processes and ensuring sign-off from relevant stakeholders
- Identify gaps and where current business processes can be improved (provide recommendations / solutions)
- Conduct industry benchmark Study/ desktop research in line with Best Practice
- Document the future process mappings and designs
- Identify risks and defining controls for the TO-BE processes
- Document Policies and Procedures
- Perform Quality Assurance and obtain signoffs.
Research Assistant
Aperture Recruitment
05.2011 - 06.2011
- Conduct desktop research on Social Networking tools
- Conduct Benchmark Studies to compare website functionalities
- Define the Website survey questionnaire for the candidates and companies
- Provide recommendations on how to improve websites.
Research Assistant
Queo
04.2011 - 05.2011
- Conduct desktop research on Innovation Tools
- Conduct gap analysis comparing the internal tool with the top performing tools.
Business Process Analyst / Consultant
Tipp Focus Consulting
10.2009 - 01.2011
- Install and configuring ARIS
- Administer the ARIS Database
- Review and facilitate sessions with business process owners and custodians to gather information
- Gather current business process information through workshops or 1-on-1 interviews with stakeholder
- Document As-Is & To-Be Business Processes
- Identify gaps and where current business processes can be improved (provide recommendations / solutions)
- Redesign and re-engineer the processes
- Define BPM and BPR Templates
- Perform Quality Assurance and obtain signoffs
- Document PPPs (Processes, Policies and Procedures)
- Accurately apply BPM methodology and documentation tools
- Adhere to process standards defined by Business Process management
- Gather current business process information through workshops or 1-on-1 interviews with stakeholder
- Solicit inputs from stakeholders necessary towards the improvement of business processes
- Conduct industry benchmark Study/ desktop research in line with Best Practice
- Perform Quality Assurance and obtain signoffs.
Data Capturer
Statistics South Africa
02.2007 - 05.2008
- Issuing questionnaires to Fieldworkers
- Training the Fieldworkers on how to complete questionnaires
- Monitoring performance of Fieldworkers
- Capturing questionnaire data on the system
- Move EA summary-books among stores, temporary holding area and capturing
- Capture and edit data.
Education
MCOM: Information Technology Management -
University of Johannesburg
BCOM Honours: Information Technology Management - undefined
University of Johannesburg
BTECH IT: Information Management - undefined
Tshwane University of Technology
National Diploma: Information Technology - undefined
Durban University of Technology
Agile Fundamentals - undefined
ICAgile
Business Relationship Management - undefined
APMG International
Agile BA Foundation - undefined
APMG International
SAFe 4 Scrum Master - undefined
Scaled Agile
Business Research - undefined
University of Pretoria
Sustainable Business Analysis - undefined
Rhodes Business School
ITIL Foundation - undefined
APMG International
Project Management - undefined
Milpark Business School
Matric - undefined
Mvenyane S.S.S _ Eastern Cape Province
Skills
Meeting Participation
Presentation Skills
Procedure Updating
Project Objective Understanding
Team Collaboration
Process Change Management
Strategic Planning
Business Process Mapping
Customer Needs Assessment
Business Process Improvement
Requirements Gathering
Consulting
Project Management
Test Case Scenarios
Needs Assessments
Release Planning
Competencies Skills
- Business analysis management
- Business analysis
- Business Process Analysis and Modelling
- Business Re-engineering / Improvement
- Process Modelling Methodology & Standards
- Gap analysis
- Organisational Design / Development
- Research and development
- Conducting feasibility Study and Benchmark Study
- Project Administration and Management
- Business Relationship Management
Technologies Tools Methodologies
Visio, Aris, QPR Process Guide, Enterprise Architect, Ms Office, and Ms Project., UML, BPMN, Aris Methodology, IDEF and eTOM, BABOK
Six Sigma
References
- Ms. P. Sehlola, FAIS Ombud, IT Manager, +27 72181 8985 (M), Petsehlola@gmail.com
- Ms. H. Soga, JSE, Change Manager, +27 82 406 7161 (M), hlole.mags@gmail.com
- Mr. I. Dhlomo, FSCA, Head of Department, +27 71 883 7363 (M), Isaacdhl@gmail.com
Timeline
Business Process Specialist
Financial Sector Conduct Authority
01.2014
Business Analyst
MTN for Kips Consulting
06.2012 - 12.2013
Business Process Analyst
Dewa Consulting Solutions and Services
01.2012 - 05.2012
Research Assistant
Aperture Recruitment
05.2011 - 06.2011
Research Assistant
Queo
04.2011 - 05.2011
Business Process Analyst / Consultant
Tipp Focus Consulting
10.2009 - 01.2011
Data Capturer
Statistics South Africa
02.2007 - 05.2008
MCOM: Information Technology Management -
University of Johannesburg
BCOM Honours: Information Technology Management - undefined
University of Johannesburg
BTECH IT: Information Management - undefined
Tshwane University of Technology
National Diploma: Information Technology - undefined
Durban University of Technology
Agile Fundamentals - undefined
ICAgile
Business Relationship Management - undefined
APMG International
Agile BA Foundation - undefined
APMG International
SAFe 4 Scrum Master - undefined
Scaled Agile
Business Research - undefined
University of Pretoria
Sustainable Business Analysis - undefined
Rhodes Business School
ITIL Foundation - undefined
APMG International
Project Management - undefined
Milpark Business School
Matric - undefined
Mvenyane S.S.S _ Eastern Cape Province