Anzani Ndou

GNAP, a family taxi company. Tasked with overseeing the taxi operations and all personnel in it, while also being a taxi driver.

Over my tenure as Operations Manager and taxi driver, I:

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications
• Oversaw facility maintenance activities to ensure optimal performance of all the taxis in the fleet, reducing asset downtime, and achieving optimal efficiency.
• Enhanced team productivity by providing effective strategies to maximize individuals' performance on a day-to-day basis (based on each individual's strengths and/or weaknesses), ensuring a higher daily probability maximum return for the company.
• Evaluated employee performance regularly and communicated with the organization's leadership. Based on the data collected and feedback analyzed, shift or replace the driver present, ensuring maximum returns for the company.
• Streamlined operational processes by implementing efficient workflow management strategies, like initiating and maintaining scholar transport. This practice increased profits while reducing the workload of the vehicles, again ensuring optimal efficiency.
• Implemented customer feedback system (particularly for scholar transport and any long-distance trips) to identify areas for service improvement, leading to increased customer satisfaction scores.

MDS, a new-age driving. I was tasked with overseeing the core operations of the company and a driving for both students and new instructor recruits.

Over my tenure as operations manager and driving instructor, I:

• Directed initiatives to improve work environment, company culture and overall business strategy.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Implemented quality control systems to boost overall service consistency and reliability.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Supervised operations staff and kept employees compliant with company policies and procedures.

Noir Peloton was a holding company for multiple startups (Optimal group, Buhnine and M&N Driving School).

Over my tenure as an entrepreneur, I:

• Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
• Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
• Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
• Determined business plan, mission statement, and vision.