Anushka Mutola
Bookkeeper/ Administrator/Customer service consultant
Johannesburg
Summary
Highly organised Bookkeeper with 4 years of experience focusing on implementing high-quality bookkeeping practices that save time and improve accuracy, resulting in a holistic financial picture for small businesses. As a quick learner, I’ve used every opportunity to build strong accounting, customer service and deductive reasoning skills. My experience has allowed me to develop the emotional intelligence to cope in various working environments. I am eager to hone and add to the skills gained thus far by getting exposure to different markets and solving varying challenges.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Bookkeeping
THOHO Group (PTY) LTD
Johannesburg
07.2023 - Current
- Improved financial accuracy by maintaining organised and up-to-date financial records for a group of six companies.
- Assisted with payroll processing, ensuring accurate calculation of warehouse employee overtime wages based on current regulations.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Processed payments and documents such as invoices and employee reimbursements.
- Handled day-to-day cashflow processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Assisted with cost reduction by identifying unnecessary expenses through financial analysis.
- Produced monthly expense reports to reconcile bank statements.
- Performed stock taking monthly to reduce losses.
- Managed and loaded payments on banking application.
Executive Assistant
ROAR
07.2022 - 06.2023
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Screened calls and emails and responded accordingly to support executive correspondence.
Customer Service Representative
TransUnion
03.2022 - 07.2022
- Resolved customer complaints with empathy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
- Assisted customers in navigating company website, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Administrator & Bookkeeper (Part-Time)
Kukaya Foundation (NGO)
4 2020 - 02.2022
- Assisting with application collections and setting up virtual interviews with 50 learners across Africa.
- Purchasing stationery and equipment (cellphones, data, diaries) and sending them via courier to disadvantaged learners in the different countries supported by the NGO.
- Creating requisition forms for allowances to be sent to support staff in Zimbabwe.
- Maintaining accurate records and keeping copies of paperwork, purchase receipts and the learner's student files.
Customer Services Consultant
BMW Auto Alpina
01.2019 - 05.2019
- Managed the switchboard and reception, which included welcoming customers and directing them to a salesperson for further assistance
- Scheduled vehicle service appointments for customers after general assessments for issues had been performed
- Recorded customer complaints about their vehicles and sent them to the mechanical department for resolution
- Regularly followed up with the mechanics on the progress of the service to let customers know when their vehicle was ready for pick up
- Collected service reviews from customers and then found ways to recover the service if the customers were dissatisfied.
Bookkeeper - Reporting to Managing Director
Esurity (Pty)Ltd (Hollard Partner)
07.2018 - 01.2019
- Oversaw the business' spending to ensure that funds were allocated correctly and used according to the planned budget
- Coded the bank statements by ensuring a proper cost breakdown and tax and rental expenditure schedules for submission to the external firm
- Created and implemented requisition forms with a proper breakdown of expenditure (travel allowances, food, accommodation and incentives) to create a visible paper trail and eliminate reckless spending
- Communicated the new requisitions process to all stakeholders to embed the change and enable managers to submit their monthly incentive plans for budget approval
- Managed invoices and outstanding payments (accounts receivables and payables) by ensuring that financial data was captured accurately, payments were made on time, and that outstanding debts were recovered
- Loaded payments for approval on Quickbooks, followed by an email to the Director to explain what each payment was for
- Implemented a proper filing system to maintain accurate financial records and ensure easy access when required for financial reporting or investigations.
Executive Personal Assistant (Part-time)
Esurity (Pty)Ltd (Hollard Partner)
07.2018 - 01.2019
- Communicated with clients by responded to the Managing Directors emails, and calls using my understanding of the company
- Provided administrative assistance to the Director with calendar management, travel arrangements, and file maintenance
- Maintained strict confidentiality with sensitive information, financial documents, records and personal matters
- Attended executive meetings to record minutes and ensured that the action points were completed according to the agreed deadlines.
Bookkeeper - Reporting directly to CEO
Invelaphi Engineering
12.2014 - 05.2017
- Collaborated with their external accountant firm to manage the in-house financials through tracking and monitoring all financial transactions
- Coded the bank statements by ensuring a proper cost breakdown and tax and rental expenditure schedules for submission to the external firm
- Captured timesheets for each employee using hours worked for salary calculations based on the different rates per employee
- Managed invoices and outstanding payments (accounts receivables and payables) by ensuring that financial data was captured accurately, payments were made on time, and that outstanding debts were recovered
- Performed various financial administrative tasks, namely the filing of accounting records (receipts, proof of payments, statements) and invoice processing
- Attended meeting with the CEO to break down financial statements as part of the new client on-boarding pitch process
- Handled administrative tasks such as filling out forms, filing, answering phone calls and emails, purchasing required equipment and stationery, welcoming clients for meetings and making travel arrangements
- Maintained employee records by filing copies of payslips, contracts, identification documents and sick notes.
Retail Sales Representative (Part-Time)
Levis Store, East Gate
12.2012 - 12.2014
- Interacted with customers in the ladies department to either convince them to make a purchase or help them locate specific clothing items
- Regularly received incentives for meeting personal targets and group sales targets
- Collaborated with the members in my group to ensure that the group sales targets were met consistently
- Assisted with stock management by ensuring that a sufficient amount of clothing items was available on the shelves.
Education
Certificate in Sage Pastel - Accounting
Pearson Institute of Higher Education
Gauteng, South Africa 01.2013 - 12.2013
Grade 12, Matric -
The Hill High School
Gauteng, South Africa 01.2010 - 12.2010
Skills
- Critical Thinking
- Customer Service
- Financial Filing
- Data Entry
- Planning & Organisation
- Problem Solving
- Quickbooks
- Tax Calculations
- Cash Flow Management
- Expense Tracking
- Microsoft Excel
- Invoicing and Billing
- Sage Pastel
Timeline
Bookkeeping
THOHO Group (PTY) LTD
07.2023 - Current
Executive Assistant
ROAR
07.2022 - 06.2023
Customer Service Representative
TransUnion
03.2022 - 07.2022
Customer Services Consultant
BMW Auto Alpina
01.2019 - 05.2019
Bookkeeper - Reporting to Managing Director
Esurity (Pty)Ltd (Hollard Partner)
07.2018 - 01.2019
Executive Personal Assistant (Part-time)
Esurity (Pty)Ltd (Hollard Partner)
07.2018 - 01.2019
Bookkeeper - Reporting directly to CEO
Invelaphi Engineering
12.2014 - 05.2017
Certificate in Sage Pastel - Accounting
Pearson Institute of Higher Education
01.2013 - 12.2013
Retail Sales Representative (Part-Time)
Levis Store, East Gate
12.2012 - 12.2014
Grade 12, Matric -
The Hill High School
01.2010 - 12.2010
Administrator & Bookkeeper (Part-Time)
Kukaya Foundation (NGO)
4 2020 - 02.2022
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