Anusha Davids
Cape Town
Summary
Well-regarded [Type] Advisor highly effective at analyzing data and trends to make timely, useful, and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage [Number] years' experience to take on new position with [Company Name].
Overview
12
12
years of professional experience
1
1
Language
Work History
Advisor
Concentrix
01.2023 - Current
- Campaign
- Saintsbury
- Customer service advisor
- 3 months doing Call outs, Adherence & AHT
- Reference: 0676016118
Advisor
Concentrix
01.2023 - Current
- Campaign
- Curry’s - Current
- Sales agent – ID Mobile
- QA shadowing consisted of:
- How to check Tier 2’s on the FLM’s/SOD’s.
- How to upload an evaluation for Tier 1’s.
- Sending amendment emails off to PA, to have evaluations amended on the Dashboard.
- Insights (speaking to what transpired the week before)
- Updating the Site structure (Adding/Removing agents)
- How to read a Dashboard
- Support for New Academy Teams
- Floor walked to provide hands-on guidance to new team members, ensuring smooth onboarding and confidence in day-to-day tasks.
- Assisted with system navigation, helping new agents understand tools, shortcuts, and workflows efficiently.
- Provided support on processes and procedures, reinforcing best practices and compliance standards.
- Offered real-time coaching and troubleshooting, enabling faster ramp-up and reduced errors.
- Contributed to a positive learning environment, encouraging questions and collaborative problem-solving.
- Reference: Ashliegh
Cashier
Checkers Weltevreden
01.2014 - 01.2015
- Reference: 0213701860
Education
English – First Language, Afrikaans – Second Language, Business studies, Mathematic Literacy, Religion Studies, History
Balco college
01.2021
Skills
Presentations and public speaking
Training
- RTA Shadowing
- Participated in side-by-side sessions with the RTA, gaining a clear understanding of roles and responsibilities.
- Assisted with call-outs, ensuring accurate communication and workflow continuity.
- Supported reporting tasks, helping track key metrics and maintain accurate records.
- Learned best practices for monitoring, analysis, and escalation, enhancing operational knowledge.
- Contributed to team efficiency by actively participating and providing support where needed.
Timeline
Advisor
Concentrix
01.2023 - Current
Advisor
Concentrix
01.2023 - Current
Cashier
Checkers Weltevreden
01.2014 - 01.2015
English – First Language, Afrikaans – Second Language, Business studies, Mathematic Literacy, Religion Studies, History
Balco college