Antony Mtupa
Barman / Waiter
Bulawayo
Summary
Dynamic hospitality professional with extensive experience at N1 Hotel South Africa, excelling in beverage preparation and customer service. Proven track record in enhancing guest satisfaction through innovative menu development and effective team training. Adept at maintaining health and safety regulations while ensuring invisible customer service on orders and bar operations.
Professional Skilled in mixology, inventory management, and adapting to dynamic service demands. Known for reliability, adaptability, and focus on achieving optimal results.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
15
15
years of professional experience
1
1
Language
Work History
Hotel Barman /Head Waiter
N1 Hotel South Africa
01.2020 - 12.2023
- Supported management in the planning and execution of promotional events to attract new customers.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders.
- Assisted in training new staff members on bar operations, procedures, and customer service standards.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Hotel Waiter
Westclif Hotel
04.2014 - 02.2019
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
Barman / Bar Waiter /Executive Chef
Taboo Bar Grill
01.2009 - 03.2013
- Supported management in the planning and execution of promotional events to attract new customers.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders.
- Assisted in training new staff members on bar operations, procedures, and customer service standards.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Managed cash register transactions accurately, ensuring balanced tills at the end of each shift.
Education
No Degree - LCCI Diploma in Marketing
Speciss College Bulawayo
Bulawayo 04.2001 -
High School Diploma -
Gifford Boys High School
KwaBulawayo 04.2001 -
Skills
Instrument sterilization
Beverage preparation
Health and safety regulations
Order taking
Menu development
Bar setup and breakdown
Additional Information
ID Number: 08 - 207 6867K03
Date of Birth: 11 March 1990
Gender: Male
Languages: English, Shona & Ndebele
Marital Status: Customarily Married
Languages: English, Shona & Ndebele
Religion: Christian
Nationality: Zimbabwean
Timeline
Hotel Barman /Head Waiter
N1 Hotel South Africa
01.2020 - 12.2023
Hotel Waiter
Westclif Hotel
04.2014 - 02.2019
Barman / Bar Waiter /Executive Chef
Taboo Bar Grill
01.2009 - 03.2013
No Degree - LCCI Diploma in Marketing
Speciss College Bulawayo
04.2001 -
High School Diploma -
Gifford Boys High School
04.2001 -
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