Antony Dube
Johannesburg
Summary
Dynamic Barista from Seattle Coffee Company, adept in espresso machine operation and exceptional customer service. Excelled in fostering loyalty through resolving customer complaints efficiently, boosting sales with personalized beverages. Trained new staff, enhancing team leadership skills. Achieved a positive, productive work environment by promoting collaboration and effective communication.
Overview
4
4
years of professional experience
Work History
Barista
Seattle Coffee Company
Johannesburg, South Africa
03.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Founders High School
Bulawayo, Zimbabwe Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Team Leadership
- Espresso machine operation
- Safe Food Handling Practices
- POS Systems
- Menu Memorization
- Latte art
- Conflict Mediation
- Decision-Making
Timeline
Barista
Seattle Coffee Company
03.2020 - Current
Founders High School