Antonina Uliesova
Hotel Duty Maneger, Teens Coordinator
Cape Town,WC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in MSC Company industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
5
5
Languages
Work History
Teens Coordinator
MSC Company
Around the world , Italy
10.2016 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored company inventory to keep stock levels and databases updated.
- Adhered to social distancing protocols and wore mask or face shield.
- Led projects and analyzed data to identify opportunities for improvement.
- Handled [number] calls per [timeframe] to address customer inquiries and concerns.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Supervised work of contracted employees to keep on task for timely completion.
- Led [type] team in delivery of [type] project, resulting in [result].
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with [type] customers to understand needs and provide excellent service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving [product or service] issues.
Hotel Duty Manager
The hotel White Swan.
Yalta , Ukraine
01.2014 - 06.2016
- Recorded inventory sales into organization's weekly income report.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Directed staff and managed annual capital budget.
Secretary
The hotel White Swan
Yalta , Ukraine
10.2014 - 08.2015
- Completed accurate daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and greeted callers enthusiastically.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Education
High School Diploma -
35
Kramatorsk, Donetsk Region 09.2001 - 09.2012
Steward - Cruise Lines
Yalta Cruise, Hotel And Restaurant Training Centre
Yalta 09.2012 - 05.2013
Mental Wellbeing in Children Certification - Mental Health Services
New Skills Academy
England 04.2020 - 05.2020
Child Psychology Certification - Psychology
New Skills Academy
England 04.2020 - 05.2020
Skills
Organization and Time Management
Customer Service
Computer Skills
Teamwork and Collaboration
Planning and Coordination
Critical Thinking
Flexible and Adaptable
Self-Motivated
Conflict Resolution
Receiving support
Multi-line phone talent
Staff education and training
Shipping procedures understanding
Administrative support
Documentation and reporting
Keyboarding
Timeline
Mental Wellbeing in Children Certification - Mental Health Services
New Skills Academy
04.2020 - 05.2020
Child Psychology Certification - Psychology
New Skills Academy
04.2020 - 05.2020
Teens Coordinator
MSC Company
10.2016 - Current
Secretary
The hotel White Swan
10.2014 - 08.2015
Hotel Duty Manager
The hotel White Swan.
01.2014 - 06.2016
Steward - Cruise Lines
Yalta Cruise, Hotel And Restaurant Training Centre
09.2012 - 05.2013
High School Diploma -
35
09.2001 - 09.2012