Microsoft Excel
Antonie Jacobs
Logistics Operations Manager
Port Elizabeth
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate with strong organizational skills eager to secure a logistics operations position. Ready to help team achieve company goals. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced logistics operations manager with over 21 years of experience in logistics. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated and professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic logistics manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
COO (Chief Operations Officer)
Cooline Logistics PTY LTD.
Port Elizabeth
06.2018 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed and set example for staff.
- Oversaw workforce management planning, through team communications and meetings establishing positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines. Directed management meetings to enhance collaboration and maintain culture based on trust and group-solving. Resolving and managing employee-related issues and conflicts and negotiated mutually beneficial agreements between parties. Development and implementation of performance strategies and plans to promote continuous improvement, tracking attendance and punctuality, addressing repeat problems quickly to prevent long term habits. Managed over 65 employees' day-to-day activities and made plans to rectify issues, overseeing hiring, training and professional growth of employees.
- Working directly with customers to understand needs and provide excellent service, delivering services to customer locations within specific timeframes, actively listened to customers' requests, confirming full understanding before addressing concerns, handling concerns quickly, increasing customer satisfaction by resolving issues. Promoted positive customer experience through day-to-day supervision and management of logistical facility. Interacted very well with customers to build connections cultivated and strengthened lasting customer relationships using strong resolution and dynamic communication skills to nurture relationships. Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment, reporting incidents and issues to Directors with great detail. Updated and resolved incidents and managed accessorial charges objectively to insure safe working environment for all staff.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports, manage and analyze data to identify opportunities for improvement and potential savings, collaborated with team members to achieve target results preparing monthly and annual budgets with controls to prevent overages. Completed paperwork creating spreadsheets using Microsoft Excel for daily, weekly and monthly reporting, recognizing discrepancies and promptly addressing for resolution implemented business strategies, increasing revenue and effectively targeting new markets. Drove operational, administration and technical departments for improvements which resulted in savings and improved profit margins.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked, received and processed stock into inventory management system.
- Managed daily operations organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals. Scheduled and planned all vehicles, loads, employees for shifts, taking into account customer traffic and employee strengths. Negotiated price and service wit customers and vendors to decrease expenses and increase profit. Delegated all operational tasks to employees, streaming daily process and efficiency. Streamlined all operations and budgeted effectively to decrease spending. Used coordination and fleet planning skills to achieve results, exceed goals through effective task prioritization and great work ethic. Generated and developed leads, using networking to acquire new clients. Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues. Procured contracting arrangements with sub-contractors and service providers. Promoted use of multichannel communication strategies, automated chat and social messaging. Oversaw staff and sub-contractor performance review assessments.
GM (General Manager)
Willowton Logistics PTY LTD
Pietermaritzburg
04.2008 - 12.2017
- Demonstrated respect, friendliness and willingness to help wherever needed and set example.
- Oversaw workforce management planning, through team communications and meetings establishing positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines. Resolving and managing employee-related issues and conflicts and negotiated mutually beneficial agreements between parties. Tracking attendance and punctuality, addressing repeat problems quickly to prevent long term habits. Managed over 108 employees' day-to-day activities and made plans to rectify issues.
- Working directly with customers to understand needs and provide excellent service, delivering services to customer locations within specific timeframes, increasing customer satisfaction by resolving issues. Promoted positive customer experience through day-to-day supervision and management of logistical facility. Interacted very well with customers to build connections cultivated and strengthened lasting customer relationships using strong resolution and dynamic communication skills to nurture relationships.
- Managed daily operations organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals. Scheduled and planned all vehicles, loads, employees for shifts, taking into account customer traffic and employee strengths. Negotiated price and service wit customers and vendors to decrease expenses and increase profit. Delegated all operational tasks to employees, streaming daily process and efficiency. Streamlined all operations and budgeted effectively to decrease spending. Used coordination and fleet planning skills to achieve results, exceed goals through effective task prioritization and great work ethic. Generated and developed leads, using networking to acquire new clients. Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues. Procured contracting arrangements with sub-contractors and service providers. Promoted use of multichannel communication strategies, automated chat and social messaging. Oversaw staff and sub-contractor performance review assessments.
Senior Operations Manager
Cooline Logistics PTY LTD
Ladismith
01.2007 - 03.2008
- Demonstrated respect, friendliness and willingness to help wherever needed and set example.
- Oversaw workforce management planning, through team communications and meetings establishing positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Working directly with customers to understand needs and provide excellent service, delivering services to customer locations within specific timeframes, increasing customer satisfaction by resolving issues. Promoted positive customer experience through day-to-day supervision and management of logistical facility. Interacted very well with customers to build connections cultivated and strengthened lasting customer relationships using strong resolution and dynamic communication skills to nurture relationships.
- Managed daily operations organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals. Scheduled and planned all vehicles, loads, employees for shifts, taking into account customer traffic and employee strengths. Delegated all operational tasks to employees, streaming daily process and efficiency. Used coordination and fleet planning skills to achieve results, exceed goals through effective task prioritization and great work ethic. Procured contracting arrangements with sub-contractors and service providers. Promoted use of multichannel communication strategies, automated chat and social messaging. Oversaw staff and sub-contractor performance review assessments.
Division Manager
Hestony Transport PTY LTD
Bloemfontein
01.2001 - 12.2006
- Demonstrated respect, friendliness and willingness to help wherever needed and set example.
- Oversaw workforce management planning, through team communications and meetings establishing positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Working directly with customers to understand needs and provide excellent service, delivering services to customer locations within specific timeframes, increasing customer satisfaction by resolving issues.
- Managed daily operations organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals. Scheduled and planned all vehicles, loads, employees for shifts, taking into account customer traffic and employee strengths. Delegated all operational tasks to employees, streaming daily process and efficiency. Used coordination and fleet planning skills to achieve results, exceed goals through effective task prioritization and great work ethic. Procured contracting arrangements with sub-contractors and service providers. Promoted use of multichannel communication strategies, automated chat and social messaging. Oversaw staff and sub-contractor performance review assessments.
Education
High School Diploma -
Outeniqua High
George 01.1996 - 12.2000
Skills
Coordinating site operations
Software
Microsoft Word
Microsoft Power point
Timeline
COO (Chief Operations Officer)
Cooline Logistics PTY LTD.
06.2018 - Current
GM (General Manager)
Willowton Logistics PTY LTD
04.2008 - 12.2017
Senior Operations Manager
Cooline Logistics PTY LTD
01.2007 - 03.2008
Division Manager
Hestony Transport PTY LTD
01.2001 - 12.2006
High School Diploma -
Outeniqua High
01.1996 - 12.2000
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