Antonette du Plessis
Office Manager
Parys,FS
Summary
Dynamic Office Manager at PSG Wealth with a proven track record in enhancing customer satisfaction and managing sensitive information. Skilled in administrative support and data entry, I excel in coordinating events and resolving client queries, ensuring seamless operations and confidentiality. Committed to delivering exceptional service and fostering positive client relationships.
Overview
31
31
years of professional experience
Work History
Office Manger
PSG Wealth
05.2004 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Commissions
- Admin of New Investments, Medical aid and Life Insurance
- Queries and follow up on new and current business
- Client queries of all the above
- Overseeing of Personnel problems and leave planning for personnel
- All client enquiries
- Manage and control payroll including commission payout
- Office VAT
- Liaising with clients and Companies
Credit Controller
Dr Van Wyk Incorporated
04.2003 - 04.2004
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Obtained payments and entered details into system.
- Reviewed customer accounts in accordance to Medical Aids
- Client liaising
- Appointments for patients
- Uploading of patient consultations and sending through to Medical Aid for payments
- Receptions
Receptionist Administrator
Minny Makelaars
02.2002 - 03.2003
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and Investment Consultants
- Administration of New business on short-term Insurance, Life Insurance and Investments
- Follow up on new and existing business
- Appointments for clients
Manager
Photo & Beyond Kodak
09.2000 - 08.2001
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Ordering and capturing stock
- Photographer
- Interviews for new Employees
Printer
Foto Fast
03.2000 - 08.2000
- Maintained a clean, organized workspace for efficient operation of all printing tasks.
- Maximized printer lifespan through regular cleaning, maintenance, and timely repairs when necessary.
- Troubleshot technical issues efficiently to minimize delays in project completion times.
- Continuously updated knowledge of industry trends, new technologies, and best practices to maintain competitive edge as a skilled printer professional.
- Customer services
Manager
Foto First
12.1996 - 02.2000
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Photographer
- Ordering and capturing stock
- Banking
- Stock taking
- Interviews for Temporary staff
Secretary
Vaalrivier Makelaars
10.1994 - 11.1996
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Administration for new business of Short-term Insurance
- Claims on Short-term insurance
- Reception
- Client Services and Queries
- Appointments and general office work
Education
No Degree - N4 Secretarial
Welkom College
Welkdom 04.2001 -
High School Diploma -
Bothaville Highschool
Bothaville 04.2001 -
Skills
Customer service
Administrative support
Office management
Data entry
Timeline
Office Manger
PSG Wealth
05.2004 - Current
Credit Controller
Dr Van Wyk Incorporated
04.2003 - 04.2004
Receptionist Administrator
Minny Makelaars
02.2002 - 03.2003
No Degree - N4 Secretarial
Welkom College
04.2001 -
High School Diploma -
Bothaville Highschool
04.2001 -
Manager
Photo & Beyond Kodak
09.2000 - 08.2001
Printer
Foto Fast
03.2000 - 08.2000
Manager
Foto First
12.1996 - 02.2000
Secretary
Vaalrivier Makelaars
10.1994 - 11.1996