Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Software
Timeline
Generic
ANTONÉ BALTASAR

ANTONÉ BALTASAR

Team Lead Coordinator & Operations
Fourways

Summary

I am a dynamic and versatile professional with a strong
foundation in business operations, project management,
and client relations. Skilled in developing and implementing
innovative solutions, including automated systems, to
enhance operational efficiency and client satisfaction.
Experienced in high-pressure environments, excelling in
process optimisation and cross-functional collaboration. I
am passionate about leveraging business acumen and
psychological insights for organisational success.


"If opportunity doesn't knock, build a door!"

Overview

8
8
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Team Lead Coordinator & Operations

Tax Consulting South Africa
03.2022 - Current
  • Project Coordination : Coordinating team activities and ensuring projects are executed within established
    timelines, budgetary constraints, and quality standards,
    resulting in successful outcomes.
  • Process Improvement : Continuously seeking areas for
    improvement, identify opportunities to enhance team
    performance and productivity. Through implementing
    strategic changes, driving operational efficiency, and
    optimize client service delivery.
  • Implemented comprehensive training for new hires, improving their integration into team,productivity and company procedures.
  • Operational Enhancements : Identifying and
    implementing new operating systems to streamline
    workflows, enhance efficiency, and improve overall
    operational performance.
  • High-End Client Management : With experience in
    dealing with high-end clients, I am adept at
    understanding their unique needs and providing tailored
    solutions to exceed their expectations.
  • Financial Management : Responsible for accurate and
    timely processing of invoices, debtors, and payments,
    ensuring financial transactions.
  • Reporting and Monitoring : Maintaining a vigilant eye
    on team progress, regularly monitoring and reporting.
    Providing timely status updates to management,
    ensuring transparency, and facilitate informed decision making.
  • Collaborative Leadership : Working closely with the
    Director of Operations, I assist in overseeing day-to-day
    team operations. Additionally, I contribute to the
    planning and organisation of team-building activities,
    fostering a positive and motivated work environment.
  • Wellness Representative.
  • Litigation Support : Engaging in client consultations,
    liaising with the Department of Home Affairs and
    drafting of the escalation letters.
  • Coordinated with cross-functional teams to ensure
    seamless integration of operations and strategic
    initiatives.
  • Influenced positive change within the organisation through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Office Manager

Omnico4me
03.2021 - 03.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client enquiries or concerns via phone calls or email correspondence.
  • Set point of communication to Creditors.
  • Revision on Confirmatory Affidavits & Founding
    Affidavits.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organised workplace culture.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Assisting the Director.


Reason for leaving: Employment was contract based

Executive Personal Assistant & Manager

Executive Personal Assistant & Manager
02.2019 - 02.2021
  • Facilitated effective communication between executives and their direct reports through timely correspondence management.
  • Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
  • Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
  • Liaised with external partners, fostering strong professional relationships.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted executives in developing compelling marketing collateral that effectively communicated key messaging points.
  • Streamlined communication processes for increased efficiency and effectiveness in daily operations.
  • Displayed absolute discretion at handling confidential information.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Personal Assistant & Office Manager

LeFresh Express
04.2017 - 05.2019
  • Correspondence to facilitate communication and enhance business processes.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Monitored expenses closely, maintaining an organised filing system for easy access to financial records.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Streamlined invoice processing to ensure timely payments.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.


Reason for leaving : New growth opportunities

Education

Higher Diploma NQF 6 - Business Management

University of South-Africa (UNISA)
Florida
04.2001 -

Certificate - Life Coaching & Neuro-Linguistic Programming

School of Life
Sandton
04.2001 -

High School - Matric

Hoërskool Noordheuwel
Noordheuwel
04.2001 -

Skills

  • Operations management

  • Leading team meetings

  • Adaptability and flexibility

  • Team collaboration

  • Analytical skills

  • Problem-solving abilities

  • Leadership

  • Problem-solving

  • Employee training

  • Coaching and mentoring

  • Process improvement

  • Employee training

  • Performance monitoring

Additional Information

KEY ACHIEVEMENTS

  • Client Matter Tracking System Remodel : Revamped the
    tracking system to enhance data visibility and
    streamline workflows, resulting in improvement in case
    resolution times and daily usage.
  • Litigation Tracker : Designed and implemented an AI
    powered litigation tracking system, automating routine
    processes and reducing manual effort tracking.
  • Operational Efficiency : Spearheaded process
    improvements across multiple teams, achieving
    increased productivity and client satisfaction.


CORE COMPETENCIES

  • Project Coordination & Team Leadership
  • High-End Client & Stakeholder Management
  • Process Optimization & Operational Efficiency
  • Financial Management & Reporting
  • Communication, Problem Solving & Team Building

Certification

Leadership Theories

Software

Word

Excel

Powerpoint

Microsoft Teams

Outlook

AtWork

Canva

Laminin

Freshdesk

IMS

DHS system (NCR)

CRM

SharePoint

Timeline

Team Lead Coordinator & Operations

Tax Consulting South Africa
03.2022 - Current

Office Manager

Omnico4me
03.2021 - 03.2022

Executive Personal Assistant & Manager

Executive Personal Assistant & Manager
02.2019 - 02.2021

Personal Assistant & Office Manager

LeFresh Express
04.2017 - 05.2019

Higher Diploma NQF 6 - Business Management

University of South-Africa (UNISA)
04.2001 -

Certificate - Life Coaching & Neuro-Linguistic Programming

School of Life
04.2001 -

High School - Matric

Hoërskool Noordheuwel
04.2001 -
ANTONÉ BALTASARTeam Lead Coordinator & Operations