Summary
Overview
Work History
Education
Skills
Timeline
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Antoinette Nel

Senior Project Manager & Scrum Master
Boksburg

Summary

Experienced project management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, risk management, and stakeholder communication. Known for reliability and adaptability in dynamic environments. Prepared to drive impactful outcomes and lead projects to success.

Experienced with project lifecycle management, including initiation, planning, execution, and closure. Utilizes effective communication and leadership skills to guide teams and stakeholders. Track record of applying strategic thinking and risk assessment to achieve project goals efficiently.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Senior Project Manager & Scrum Master

Mint Group South Africa
04.2021 - Current
  • Senior Project Manager responsible for:
  • The successful management and delivery of large, complex, high-priority projects, or a combination of projects. From commencement to completion, within the scope, the budget, and time agreed to.
  • These projects often require considerable resources and high levels of functional integration. Including the co-ordination of different groups of people from varying disciplines, associated with the projects
  • Stakeholder Management
  • Effective client communication to all client stakeholders to identify needs and evaluate alternative solutions and seek opportunities to increase customer satisfaction and deepen client relationships
  • Represent the employer professionally by communicating to clients in a respectful, intelligent and friendly manner.
  • Attend Project Steering Committees to represent company with internal project sponsors
  • Deliver projects in line with the project governance framework
  • For Agile projects, Facilitate the Ceremonies
  • For Agile projects, appoint Scrum master if not available to be Scrum master
  • Oversee Project Management on all projects
  • Generation of Project Plans
  • Tracking Progress of Projects
  • Scheduling and Running of Project Meetings
  • Project Reporting on progress and risks and issues
  • Project Communication to all internal stakeholders
  • Allocate Projects across the team resources
  • Project Reporting on progress and risks and issues
  • Manage client complaints and ensure that all feedback is given internally and to the client within SLA
  • Ongoing feedback to management regarding clients and issues experienced
  • Managing and Assigning Project Resources
  • Liaising with other Departments to implement project plans
  • Upward Management of Head of the department and Technical Leads
  • Train and coach team members to ensure that the PMO operates as a unit and all practices across the business are aligned
  • Risk Management of Projects
  • Records and information management
  • To follow and implement Company Systems Strategy.
  • Ensure progress of the order is captured on the project ticket, until the service is fully delivered.
  • Ensure the client is kept updated on the progress of the orders on designated project ticket, until the service is fully delivered.
  • Ensure the handover is done correctly and timely as per policy.
  • Ensure all work completed is updated into the Project Ticket and sent to the Billing team with accurate notes and times.
  • Ensure accurate Handover-documents are handed over to the client once the service is fully delivered.
  • To maintain processes that ensure that information is accurate, reliable, trustworthy, and authentic; has a context and can serve as evidence; and supports accountability.
  • To build awareness and understanding and committing to managing information assets and protecting privacy and confidentiality at all levels of the organization.
  • To assess progress in improving the management of information in the organization.
  • To establish a consistent and coordinated approach to RIM by maintaining policy, standards, practices, and tools that reflect organizational needs.
  • Management and storage of all physical and digital documentation and document retention adherence
  • Application of appropriate access and rights over records and information with SharePoint.
  • Adherence to best practice around data privacy and record retention
  • Adherence to NDA and confidentiality clauses for both internal and external stakeholders
  • Ensure weekly progress updates are shared with the business in the prescribed format by specified deadline
  • Financial Management
  • Ensuring that individual and team Targets are achieved.
  • In receipt of a Project, ensure vetting is done in order to determine if there is no loss to the business.
  • The Project Stake holders must be kept aware of the potential risks and the probable cost. It will ensure they will handle the issues when it comes to finances in the situation of the financial crisis. Early warning and awareness play a significant role in managing the finances and the progress of the project in a positive manner.
  • Delivering meaningful and focused financial report within allocated time is critical to enable perfect decision-making, in cases where a billing query arises. The report must be a summarized sequence of events that led to a query and include a resolution
  • Ensure every Project is completed within budgeted time and cost and handover to the client and to the Billing team as per Employer standard timelines and Policy.
  • Ensure cancellation request-projects are well scrutinized.
  • Submission of petrol claim sheets, Afterhours support billing if applicable on time
  • Assist team leader in building a detailed, accurate monthly report for the head of department, to help determine if there are any revenue changes for the month.


  • Clients worked with:
  • Cidb – Construction Industry Development Board
  • PG Group
  • Netcare
  • City of Johannesburg
  • Gibbs
  • Old Mutual
  • ADQ (Abu Dhabi based client)
  • Microsoft
  • Sibanye Stillwater
  • Gauteng Department of Health
  • Momentum Group Facilities


  • Type of Projects:
  • Microsoft Dynamics 365
  • Customer Engagement
  • Power Platform
  • ERP
  • Microsoft 365
  • Viva
  • SharePoint
  • Teams
  • OneDrive
  • OneNote
  • Outlook
  • Word, Excel Power Point
  • Microsoft Azure
  • Azure AI
  • Cloud Migration
  • Managed Security Services

Senior Project (Agile & Prince2 & PMBok Methodologies)

Vox Telecoms
07.2014 - 12.2021
  • Senior IT Project Manager responsible for the successful management and delivery of:
  • Large and complex
  • High-priority projects or
  • A Combination of projects
  • From commencement to completion within:
  • Scope
  • Budget and
  • Time agreed to
  • These projects often require:
  • Considerable resources and
  • High levels of functional integration
  • Including the co-ordination of different groups of people from varying disciplines, associated with the projects
  • As a Senior Project Manager, I was responsible for:
  • Leading teams to deliver project(s) that span across one or more business units.
  • Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery.
  • Contribute to process improvement initiatives as it relates to improving project delivery.
  • As a Senior Project Manager, I had the authority to:
  • Run the project on a day-to-day basis.
  • Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.
  • Responsibilities:
  • Manage a portfolio of complex initiatives that span one or multiple lines of business
  • Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
  • Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
  • Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
  • Report on project success criteria results, metrics, test and deployment management activities
  • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
  • Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
  • Prepare estimates and detailed project plan for all phases of the project
  • Procure adequate resources to achieve project objectives in planned timeframes
  • Manage the day-to-day project activities and resources and chairs the project management team meetings
  • Monitor staff performance and complete performance reviews
  • Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership
  • Understand interdependencies between technology, operations and business needs
  • Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices
  • Manage project scope and changes
  • Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
  • Act as an internal quality control check for the project
  • Manage ongoing quality control and participate in quality issue resolution
  • Assist in dispute, negotiation, arbitration or litigation, as needed
  • Support formal/informal schedules to manage the engagement contract
  • Define the Statement of Work and Specifications for the requested goods and services
  • Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
  • Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders
  • Delegate tasks and responsibilities to appropriate personnel
  • Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
  • Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders
  • Determine the frequency and content of status reports from the project and program team, analyze results and troubleshoot problem areas
  • Define success criteria and disseminate them to involved parties throughout project and program life cycle
  • Identify and develop trusted adviser relationship with project and program stakeholders, sponsors and university stakeholders
  • Coach, mentor, motivate and supervise project and program team
  • Deliver appropriate and effective executive level communication
  • Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
  • Manage project and program issues and risks to mitigate impact to baseline
  • Continue professional development in order to keep abreast of emerging technologies, methods and best practices
  • Extensive understanding of project and program management principles, methods and techniques
  • Other duties as assigned
  • Proven success in providing on site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
  • Performance reviews and staff development
  • Monitor the performance of staff
  • Establish practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization


  • Type of Projects worked on:
  • Managed Networks
  • Connectivity
  • Voice
  • Cloud Services
  • Microsoft
  • Virtual Servers
  • Data Centre Hosting
  • Online backup and DR
  • Cloud Migration and HA
  • Security Services
  • Firewalling
  • Mimecast
  • Managed Services
  • Guardian Eye Services:
  • Boom Gate installations
  • Biometric systems installations
  • Mall Camera and Security Installations
  • Complex Camera and Security Installations
  • Office Blocks Camera and Security Installations
  • Mining Camera and Security Installations
  • Turnstile Installations

Senior Project Manger (Agile & Prince2 & PMBok Methodologies)

Syrex
01.2021 - 03.2021
  • Senior IT Project Manager responsible for:
  • Facilitate Agile ceremonies across multiple teams, ensuring alignment and delivery consistency.
  • Lead Scrum of Scrums and support Agile Release Trains in association with the SAFe principles
  • Coach teams and stakeholders on Agile practices, Lean thinking and continuous improvement
  • Collaborate with Product Owners and Delivery Leads to manage dependencies and optimize flow
  • Oversee project schedules, budgets and resource allocation using Microsoft Project and other PM tools
  • Prepare and present CIO-level reports, executive dashboards and strategic updates for senior leadership
  • Drive Agile maturity and transformation initiatives across the organization
  • Engage with Steering Committees to support governance, decision-making, and risk mitigation
  • Develop and implement project management programs which contain the details of a project
  • Establish realistic goals and implement action plans for achieving set objectives
  • Guide and direct project team members to ensure compliance with set standards, procedures, and guidelines
  • Ensure availability of financial, material and human resources required to successfully complete a project
  • Evaluate the progress of a project to detect limitations or faults in order to seek solutions to a more efficient process
  • Prepare project budget, schedule expenditure, and initiate corrective action to meet financial objectives
  • Proffer solutions effective in meeting set targets and satisfying client requirements
  • Manage every aspect of a project, including its planning, communication, risk assessment, and resources.
  • Project Planning & Coordination: Develop detailed plans (Waterfall/Agile/Kanban), defining project scope, objectives, timelines, and people allocations. Coordinate activities between Mint teams, stakeholders, and 3rd party vendors.
  • Resource Management: Allocate and manage all project resources effectively, including personnel, budgets, and tools, to meet project goals.
  • Risk Management: Identify potential project risks and create mitigation strategies to minimize impact. Monitor and adjust plans as needed to address evolving challenges.
  • Stakeholder Communication & Management: Maintain consistent communication with stakeholders, ensuring they are informed of project progress, issues, and changes. Provide regular updates on project milestones and deliverables.
  • Quality Assurance: Ensure that all project deliverables meet established quality standards and align with organizational goals.
  • Budget and Time Management: Monitor project costs and timelines, adjusting plans as necessary to ensure efficiency and financial control.
  • Problem Solving: Address and resolve any issues that arise during the project lifecycle, making decisions to keep the project on track.
  • Post-Project Review: Conduct post-project evaluations to assess the project’s success, gather feedback, and identify areas for improvement in future projects.
  • Continuous improvement: Aligned with the Mint values, continuously finding ways to improve project processes, both within project teams, as well as within the PMO and wider audiences.
  • Type of Projects worked on:
  • Managed Networks
  • Connectivity
  • Voice
  • Cloud Services
  • Microsoft
  • Virtual Servers
  • Data Centre Hosting
  • Online backup and DR
  • Cloud Migration and HA
  • Security Services
  • Firewalling
  • Mimecast
  • Managed Services

Client Service Communication Manager / Project Manger

MMI Holdings Employee Benefits (Metropolitan which merged with Momentum March 2010)
02.2001 - 06.2014
  • Maintain existing business with clients
  • Grow business relationships with clients
  • Help the clients to better understand the full potential of the products
  • Act as liaison between the client and customer service
  • Collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction
  • Provide regular updates to clients on progress of customer service projects and campaigns that directly affect each client
  • Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
  • Was the reliable point of contact for customers / clients
  • Established a strong business relationship with each customer
  • Liaise with internal and external parties/departments to facilitate road shows of products
  • Provide Client training where needed
  • Coordinate the communication process to customers
  • Effective facilitation of meetings and training

Receptionist / Switchboard Operator

ABSA Bank
04.1999 - 01.2001
  • Was studying towards Financial planning and therefore needed to move from banking over to Financial Planning Industry. Headhunted by Metropolitan

Education

Matric -

Roodepoort High School
Roodepoort
01.1998

Skills

Project planning

Client relationship management

Scope management

Project scheduling

Cross-functional communication

Agile methodology

Training and mentoring

Schedule coordination

Client relations

Quality control

Meeting participation

Strong Leadership

Confident to give Presentations to clients and staff members etc

Motivated

Ability to work independently

Ability to work with a cross functional team (technical team as well as co-ordinating team)

Problem Solving Skills

Ability to manage and resolve conflict

Positive attitude

Team Player

Attention to detail

Can work excellent under pressure

Very organized

Always seeking learning opportunities

Ability to manage deadlines

Fast Learner

Leadership abilities

Excellent People skills

Requirements gathering

Documentation management

Client liaison

Multi-project management

Site plan creation

Project goals and milestones

Problem-solving

Teamwork and collaboration

Organizational skills

Work Planning and Prioritization

Decision-making

Performance monitoring

Analytical thinking

Team leadership

Excellent communication

Problem-solving abilities

Customer relationship management

Timeline

Senior Project Manager & Scrum Master

Mint Group South Africa
04.2021 - Current

Senior Project Manger (Agile & Prince2 & PMBok Methodologies)

Syrex
01.2021 - 03.2021

Senior Project (Agile & Prince2 & PMBok Methodologies)

Vox Telecoms
07.2014 - 12.2021

Client Service Communication Manager / Project Manger

MMI Holdings Employee Benefits (Metropolitan which merged with Momentum March 2010)
02.2001 - 06.2014

Receptionist / Switchboard Operator

ABSA Bank
04.1999 - 01.2001

Matric -

Roodepoort High School

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Antoinette NelSenior Project Manager & Scrum Master