Antoinette Moraba

Staff Supervision: Scheduled, trained, and supervised warehouse staff to maintain productivity and safety standards.

Operations & Sorting: Managed daily warehouse operations with a focus on fast and accurate sorting and scanning of incoming and outgoing parcels, supporting on-time delivery.

Courier & Driver Coordination:Managed couriers, handled shipment exceptions, and arranged parcel collections with drivers.

Inventory & Returns Management: Handled damaged goods according to company policy, processed returns, and maintained accurate inventory records.

Quality Control: Verified waybills for correct measurements, customer information, and special delivery instructions.

Vehicle & Site Safety: Ensured compliance with safety regulations and maintained cleanliness and readiness of delivery vehicles for efficient operations.

Reporting & Administration: Generated daily reports on operational performance, inventory levels, and courier activities to inform decision-making.

• Processed domestic parcels and managed logistics to streamline operations.
• Dispatching of parcels.
• Routing and assigning for drivers for their delivery trip for the day.
• Resolved driver queries on delivery routes and schedules to ensure timely dispatch.
• Arranged delivery of parcels to correct addresses, verifying accuracy of customer information.
• Tracking of parcels
• Reassigning and committing parcels
• Dealing with problem parcels
• Third party queries (sky-net, churchills, fastway).
• Drivers reports for the month parcels taken daily.
• Exception orders.
• Client collection when clients come to fetch their own parcels.
• Picking parcels for couriers.
• Return goods (scanning them back in to warehouse and shelving them until their rearranged for second delivery.
• Warehouse supervisor and client collection supervisor
• Problem freight, damages, holding list and order confirmation parcels
• Printing of new labels for parcels that have updated information.
• Parcels bag inbound.
• Rearranging parcels on the system
• Pretoria DC queries from different DCs and clients
• Assisting in the warehouse
• General administration
• Leave site for parcels
• Communicated with clients through emails and phone calls for updates.
• Ordering of warehouse consumables
• Warehouse reports daily, weekly and monthly
• Wrong pin drops.
• Reception duties
• Ordering of warehouse consumables
• Warehouse reports daily, weekly and monthly

• Answer courteously inbound calls.
• Respond to customer inquiries.
• Provide personalized customer service by responding to the needs of the customers.
• Evaluate problems of the customers and provide logical lasting solutions.
• Facilitated customer feedback to enhance service delivery.
• Drove customer interest in company services and products.
• Cultivated customer loyalty through proactive follow-up calls.
• Manage and update customer databases with the status of each customer.
• Coordinate with the dispatch team to send products or provide services on time to customers.
• Provide customers with brochures and information packages on products or services.
• Organised and maintained filing systems for efficient document retrieval.

• Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
• Verify data by comparing it to source documents
• Updated existing data entries in the database to maintain accuracy.
• Created accurate spreadsheets to manage large datasets
• Type in data provided directly from customers
• Retrieve data from the database or electronic files as requested
• Sorted and organised paperwork post-data entry to maintain accessibility
• Performed regular backups to safeguard data integrity