Anthony Vorster

IT Administrator And Ancillary Support

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Microsoft Proven skill in resolving problems quickly on first call.

Skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

years of professional experience

years of post-secondary education

Work History

IT Administrator

Jacaranda International

02.2021 - Current

Installed, configured, tested and maintained operating systems, application software, and system management tools.
Managed high levels of call flow and responded to various technical support needs.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Used ticketing systems to manage and process support actions and requests.
Maintained servers and systems to keep networks fully operational during peak periods..
Monitored network capacity and performance to diagnose and resolve complex network problems.

Education

National Senior Certificate -

Pretoria North High School, Pretoria North

01.2016 - 12.2020

Skills

Hardware Diagnostics

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Software

Microsoft Suite

Windows

Timeline

IT Administrator - Jacaranda International