Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Accomplishments
Timeline
Generic

Anthea Ntundu

Johannesburg

Summary

Experienced caregiver bringing three years of dedicated patient care for in-home and resident facility environments. Focuses on serving adult and geriatric patient populations to assist in emotional and physical needs with empathy and a culturally sensitive mindset. A trustworthy professional with a caring attitude centered on treating all patients with dignity and respect. Aiming to leverage a passion and commitment for overall patient welfare and well-being to improve quality of life and patient outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Eager to make changes in people’s lives as a caregiver through dedication and compassionate nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Expert in delivering mobility support to clients, including hoists, wheelchairs, vehicle access aids, and First Aid CPR. Skilled in planning and coordinating available resources to provide high-quality and cost-effective medical care. Excel at maintaining patient safety and well-being and providing personalized care while promoting privacy and dignity. Expedite in sustaining positive relationships with patients, families, and colleagues.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

CARE AND SUPPORT WORKER

Ament Care Home
Johannesburg
01.2020 - Current
  • Streamlined documentation process for clients care plans, reducing administrative task by 32% and allowed for more focused attention to direct care plan
  • Offered companionship and kindness to elderly patients and ability to develop effective working relations
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping, and picked up other necessities working efficiently and productively with all team members
  • Providing emotional support by talking to clients about their needs and listening to their concerns
  • Following dedicated person-centered support plan, including involving person being supported at every step e.g.: participating in their favorite activities, planning for their event including birthdays, vacations
  • Improved clients' coping with routine life activities such as food budgeting and rental payments
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures
  • Providing support to people with dementia and autism, helping them maintain freedom and independence, whilst improving their health and well-being
  • Adept at building trust with patients and interdisciplinary teams
  • Seeking opportunity to utilise expertise in nursing and senior health care positively impact patient outcomes
  • Successfully assisted over 100 clients in maintaining their independency and enhancing their quality of life by providing personalised home care services including mediation management, meal preparation, and mobility assistant
  • Working with other healthcare professionals to ensure that all care needs meet highest possible standards e.g.: Pressure sore care and created relaxing environmental all time feel at ease leading to 9 direct referrals, increasing client base by 30%
  • Maintained 92% positive client reviews for patience and positive outlook
  • Encouraged socialization and participation in community activities e.g.: soccer matches, game night
  • Managing and leading activities promoting growth in mental, emotional and educational areas
  • Assisting residents with medication as defined in medication procedure and attained 90% customer satisfaction
  • Applying clinical and behavioral knowledge to maintain safety during crisis moments and able to deal with difficult clients and families
  • Helping patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
  • Assisting patients with medication administration defined in medication procedure and attained 90% customer satisfaction
  • Maintain accurate, concise and timely records of service user care
  • Willing to participate in all trainings as directed by Domiciliary Care Services Manager
  • Assisted patients aged (69-89) with daily activities and successfully provided personalised care to over 60% elderly clients and improving their quality of life and achieving 96% satisfaction rate among clients and families.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours across night, weekend, and holiday shifts
  • Delivered services to customer locations within specific timeframes
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed
  • Assisted patients in maintaining personal hygiene through regular bed baths or showers according to individual preferences
  • Developed strong relationships with patients'' families, providing guidance on how could best assist their loved ones throughout caregiving journey
  • Conducted regular safety checks on equipment used in patient care to ensure proper functionality and mitigate risks
  • Provided emotional support to patients and their families throughout caregiving process, building trust and rapport
  • Promoted safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff
  • Ensured compliance with HIPAA regulations when handling sensitive patient information during documentation processes or interactions with family members
  • Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly
  • Contributed to positive patient experience by engaging in conversation and recreational activities, fostering sense of companionship
  • Implemented care plans designed by healthcare professionals to ensure consistency in treatment and support for each patient
  • Facilitated communication between patients, families, and healthcare teams to maintain open dialogue about ongoing care needs
  • Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health
  • Administered medications under supervision of licensed healthcare providers, following established protocols for dosage accuracy and timing
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences
  • Supported rehabilitation efforts by helping patients perform prescribed exercises and follow personalized therapy plans
  • Recognized and reported abnormalities or changes in patients' health status to case manager
  • Scheduled and accompanied clients to medical appointments
  • Documented residents' mental status, sleep, and eating patterns in medical record books
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Transported individuals to events and activities, medical appointments, and shopping trips
  • Entrusted to handle confidential and sensitive situations in professional matter
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean
  • Completed regular check-ins and progress report for each client

Family Caregiver (Voluntary)

Own Home
Johannesburg
01.2011 - 01.2020
  • Provided companionship and exercise routines, recreational activities and family visits
  • Assisted with light housekeeping, grooming, bathing, toileting, and incontinence issues
  • Assisted with medication reminders, and transportation to appointments and errands
  • Monitored overall health and well-being and noted significant changes
  • Led physical therapy activities such as walking and arm stretches to help patient regain range of motion as well as build muscle
  • Cooked meals and assisted with eating tasks to support healthy nutrition.
  • Guided to restroom to support bladder and bowel relief requirements
  • Organize and managed food pantry operations resulting in 10% decrease in spending

Sales Director

Ngalonde Investments PTY LTD
Johannesburg
01.2007 - 01.2011
  • Developed and maintained sales pipeline that accurately forecasted sales and identified new opportunities
  • Developed and implemented sales plan that increased sales by 50% within target demographic
  • Created incentive program that resulted in 60% increase in sales
  • Developed and implemented comprehensive sales training program that improved team performance by 90%
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Increased profits by 90% through effective recoveries and sales

Education

GED -

Sizane High School
Bulawayo,Zimbabwe
01.1996 - 11.1999

Basic Food Safety Course -

Progress Excellence
South Africa
01.2019 - 01.2019

Diploma in Caregiving -

Alison Online
South Africa
08.2023 - 08.2023

Diploma in First Aid Safety -

Alison Online
South Africa
09.2023 - 09.2023

Diploma in Nursing and Patient Care -

Alison Online
South Africa
09.2023 - 09.2023

Housekeeping Task and Procedures -

Alison Online
Online
08.2023 - 08.2023

Guide to Teaching English as a Second Language (ESL) -

Alison Online
Online
09.2023 - 09.2023

Dysarthria and Apraxia: Overview Assessment and Treatment -

Alison Online
Online
08.2023 - 08.2023

30 Standards of Care Certificates -

Florence Academy
Online
08.2023 - 08.2023

Level 3 Diploma in Health and Social Care -

Reeds Certificate
Online
01.2024 - 01.2024

Level 2&3 Health & Social Care Certificate& Observation Skills for Carers -

Reeds
Online
01.2024 - 01.2024

Health Care Assistant -

Reeds
Online
01.2024 - 01.2024

NVQ Assessor Level 3 Advanced Diploma -

Reeds
South Africa
01.2024 - 01.2024

Becoming a Domiciliary Care Support Worker -

Alison
Online
01.2024 - 01.2024

Elderly Care and Care for the Disabled -

Alison
Online
01.2024 - 01.2024

Skills

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Additional Information

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Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].

Timeline

Level 3 Diploma in Health and Social Care -

Reeds Certificate
01.2024 - 01.2024

Level 2&3 Health & Social Care Certificate& Observation Skills for Carers -

Reeds
01.2024 - 01.2024

Health Care Assistant -

Reeds
01.2024 - 01.2024

NVQ Assessor Level 3 Advanced Diploma -

Reeds
01.2024 - 01.2024

Becoming a Domiciliary Care Support Worker -

Alison
01.2024 - 01.2024

Elderly Care and Care for the Disabled -

Alison
01.2024 - 01.2024

Diploma in First Aid Safety -

Alison Online
09.2023 - 09.2023

Diploma in Nursing and Patient Care -

Alison Online
09.2023 - 09.2023

Guide to Teaching English as a Second Language (ESL) -

Alison Online
09.2023 - 09.2023

Diploma in Caregiving -

Alison Online
08.2023 - 08.2023

Housekeeping Task and Procedures -

Alison Online
08.2023 - 08.2023

Dysarthria and Apraxia: Overview Assessment and Treatment -

Alison Online
08.2023 - 08.2023

30 Standards of Care Certificates -

Florence Academy
08.2023 - 08.2023

CARE AND SUPPORT WORKER

Ament Care Home
01.2020 - Current

Basic Food Safety Course -

Progress Excellence
01.2019 - 01.2019

Family Caregiver (Voluntary)

Own Home
01.2011 - 01.2020

Sales Director

Ngalonde Investments PTY LTD
01.2007 - 01.2011

GED -

Sizane High School
01.1996 - 11.1999
Anthea Ntundu