Anthea Grant
Content Moderator And Customer Service And Currently Studying Data Science
Twin Peaks
Summary
Experienced with developing tailored coaching programs to elevate team performance and individual growth. Utilizes effective communication and leadership techniques to inspire and motivate teams. Track record of fostering collaborative and results-oriented environment, ensuring success through adaptability and strategic planning.
A results-driven coaching professional with extensive experience in guiding teams to achieve their best performance. Known for strong focus on team collaboration, flexibility, and reliability in dynamic environments. Proven expertise in leadership, strategic planning, and performance enhancement, ensuring optimal outcomes.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Lead Coach
CSNA Coach Lead Retail
- Accountable for the team’s quality and productivity targets
- Regular coaching sessions to maintain team & individual performance
- Collaborating with the Workflow team to ensure capacity planning and workload balancing
- Conflict resolution by utilising IR tools
- Daily, weekly & monthly reporting and analysis of data on performance and quality
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Reduced response time for content review, ensuring a safer online environment for users.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
Content Moderator
Amazon CPT CSA - Gardens
06.2014 - 07.2025
- Moderate all customer reviews and respond to email queries
- Maintains a positive & professional demeanour and uphold the company’s brand
- Follows company policies and processes to process customer requests appropriately
- Proactively communicates system & process issues & customer feedback trends to management
- Demonstrates appropriate sense of urgency for reviews moderation and email responses & SLA
- Resolving queries via chat and email support.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
English Teacher and Training Facilitator
Visions Learning Academy - Thailand
10.2012 - 03.2014
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Prepared comprehensive English curriculum for multiple classes.
English Teacher
Pabonpattiyakom High School – Thailand
08.2012 - 09.2012
Administration Clerk
FNB ATM Network – Cape Town
05.2007 - 02.2012
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over 60 calls each day on multi-line telephone systems, supporting communication needs of 30 staff members.
- Established and maintained standard office procedures to achieve demanding targets.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
Administration Clerk
TransUnion – Cape Town
02.2000 - 05.2007
Education
TESOL Certificate -
English Academy of Thailand
01.2012
Fire Fighting Course - undefined
Medical Education Centre
01.2010
Entrepreneur Scholarship Course - undefined
Stellenbosch Business School
01.2009
Certificate - Youth Theology
Cape Town Anglican Diocese
01.2000
Grade 12 - undefined
Cedar High School
01.1992
Skills
- Skilled in Microsoft Word and Excel
- Self-management of time and tasks
- Proficient in high-pressure work environments
- Cooperative engagement for achieving results
Effective motivation strategies
Stakeholder engagement
Guidance strategies
Facilitating training sessions
Clear and concise communication
Team development
References
Zuhaira, Ceres, Manager, 083 4061011, Amazon
Timeline
Content Moderator
Amazon CPT CSA - Gardens
06.2014 - 07.2025
English Teacher and Training Facilitator
Visions Learning Academy - Thailand
10.2012 - 03.2014
English Teacher
Pabonpattiyakom High School – Thailand
08.2012 - 09.2012
Administration Clerk
FNB ATM Network – Cape Town
05.2007 - 02.2012
Administration Clerk
TransUnion – Cape Town
02.2000 - 05.2007
Fire Fighting Course - undefined
Medical Education Centre
Entrepreneur Scholarship Course - undefined
Stellenbosch Business School
Certificate - Youth Theology
Cape Town Anglican Diocese
Grade 12 - undefined
Cedar High School
Lead Coach
CSNA Coach Lead Retail
TESOL Certificate -
English Academy of Thailand
Similar Profiles
Arden DoupeArden Doupe
Thorold & Aylmer Skating Club, City of St. Thomas at Lead Canskate CoachThorold & Aylmer Skating Club, City of St. Thomas at Lead Canskate Coach
LiShai ShanksLiShai Shanks
Supervisor at Pressed Juicery, Retail Shift LeadSupervisor at Pressed Juicery, Retail Shift Lead
Gerardo Arriaga JrGerardo Arriaga Jr
Sales Associate at Coach RetailSales Associate at Coach Retail
Victoria PhillipsVictoria Phillips
Housekeeper at Pine Rose CabinsHousekeeper at Pine Rose Cabins
Cash BarajasCash Barajas
Courtesy Clerk at Stater Brothers MarketsCourtesy Clerk at Stater Brothers Markets