Anthea Baigrie

• Analysed system requirements and specifications to design robust solutions for business operations.
• Gathered and defined user requirements for system updates.
• Collaborated with cross-functional teams to gather user requirements, translating them into actionable system changes.
• Led user acceptance testing, validating system functionality and performance against defined business requirements to ensure alignment.
• Tested system functionality, peer review processes and sign-off duties to enhance performance.
• Customised and configured systems according to specific business needs, ensuring optimal operation.
• Monitored system performance, identifying weaknesses and bottlenecks to inform targeted enhancements.
• Monitored system performance post-implementation, promptly addressing any issues to minimise downtime.
• Analysed and presented data extracted from databases using SQL, Excel & Power Automate.
• Analysed business processes to identify inefficiencies, recommending actionable improvements that enhanced operational excellence.
• Challenged existing systems and processes to find gaps.
• Documented process flows and created user manuals to support effective change management.
• Developed and maintained comprehensive documentation for system configurations and procedural guides.
• Troubleshot IT systems maintenance issues with colleagues, ensuring compliance with internal policy and privacy standards.
• Prioritised user support requests, resolving technical issues to maintain high levels of system availability and reliability.
• Managed project timelines and resources effectively, delivering system updates within agreed deadlines.
• Created and deployed system testing plans to back up deployments.
• Analysed business' current work practices to recommend improvement action.
• Advocated for the adoption of agile methodologies, enhancing team flexibility and responsiveness to change.
• Led the implementation of new software systems, overseeing successful integration with existing infrastructure.

• Created detailed business cases, including cost-benefit analyses, to justify investment in new initiatives.
• Collaborated with IT specialists to design and refine system specifications for business applications.
• Presented findings and recommendations to senior management through compelling presentations.
• Supported teams during implementations and produced clear instructions outlining changes.
• Helped organisations manage and implement change with minimal disruption to operations.
• Identified strengths and weaknesses at multiple organisational levels to formulate a holistic picture.
• Negotiated with external suppliers to secure services and products essential for project success.
• Wrote new manuals, definitions and SOPs guiding individual job titles on expectations and processes.

• Managed network infrastructure, including routers, switches, and firewalls, to maintain operational efficiency and security.
• Installed, configured, and maintained LAN software and hardware for servers, personal computers, and printers, ensuring seamless network operations.
• Implemented and configured new hardware and software solutions to enhance network performance and reliability.
• Administered user accounts, permissions, and access rights, safeguarding data integrity and access.
• Resolved issues and escalated problems, providing knowledgeable support and maintaining service quality.
• Diagnosed hardware and software issues, implementing action to prevent reoccurrence.
• Used outstanding troubleshooting abilities to quickly diagnose and fix system and software issues.
• Collaborated with IT support teams to facilitate rapid maintenance and repair of system faults, minimising downtime.
• Trained junior network administrators and IT staff, sharing knowledge and best practices for network management.
• Provided technical guidance and support to staff, improving their understanding and use of network resources.
• Managed new application rollouts accurately and efficiently, enhancing operational capabilities.
• Designed and executed disaster recovery plans to ensure data preservation and system functionality in emergencies.
• Installed hardware and software components to establish a reliable network system.

• Managed appointment scheduling for senior management, optimising their daily agendas and productivity.
• Managed company email correspondence and enquiries, ensuring prompt responses to maintain effective communication.
• Provided basic IT support for office staff on computers, mobile devices, and office equipment, facilitating smooth daily operations.
• Transcribed and distributed minutes for monthly meetings, ensuring accurate record-keeping and follow-up on action items.
• Kept files organised, categorised and up to date by performing regular organisational tasks and data audits.

Network Administrator

• Installed hardware and software components for reliable network system.
• Resolved issues and escalated problems, ensuring timely support and quality service for users.
• Collaborated effectively with IT support teams, enabling swift maintenance and repair for system faults.
• Administered user accounts, permissions, and access rights to protect data integrity and secure access.
• Determined issues causing performance problems and implemented troubleshooting methods to prevent system failure.

Human Resources Clerk / Typist

• Performed administrative tasks, including sorting mail, ordering office supplies, and managing document filing, enhancing team operations.
• Performed administrative duties, including filing and document management, to support efficient office operations.
• Updated customer paperwork with current details to keep accurate, dependable contact records.
• Typed and processed letters quickly and accurately to meet service targets.
• Typed, edited and printed text upon request by staff for official documents and correspondence.
• Efficiently took shorthand notes to transform into neatly written and formatted documents, maintaining accuracy throughout.
• Determined typing requirements by reading instructions accompanying materials or following oral instructions.
• Filed documents systematically for ease of retrieval.
• Wrote meeting reports, noting significant items, topics and discussions for future reference.