Ansophie S.S.A. Lubbe
Regional Sales Manager
Springs
Summary
To apply for the advertised position
Overview
2026
2026
years of professional experience
Work History
Regional Sales Manager
FNB Lending
Johannesburg, South Africa
2023 - Current
- Product sales growth and current behavior management on the following: Credit Card sales / escalations / processes / training, Personal loans sales / escalations / processes / training, SLC (Home loans), Fusion, VAF – Pilot 4 branches, Income capture, SALVAL – Salary validation via competitors App statement download, FROMBO Leads, Campaigns, External sales activities
- Manage and Coach a team of 3 Growth Specialists that service Gauteng North that consist of 84 Pop branches
- Using the Decay curve to identify the opportunities in the POP network
- Growing sales and maximise cross sell opportunities by coaching frontline staff within the POP network on how to use Rewards as the key selling point to most products
- Coaching them on the sales conversation that is built around the Rewards and educating them on how to benefit themselves
- Training the channels on how to use the eBucks calculator to maximise the understanding of Rewards and how it can benefit the client and ultimately get the client to bank at a profit
- Build rewarding relationships with all relevant stakeholders to improve efficiency and meeting sales targets
- Achieve revenue targets by either growing a portfolio of existing clients (optimizing revenue opportunities) or by acquiring new clients
- Establish, align, and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Manage the growth of active customer Account Base to increase client base
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales team targets
- Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Comply with governance in terms of legislative and audit requirements
- Coordinate and facilitate all approved strategic projects
- Plan and execute campaigns successfully and on schedule
- Monitor costs / benefits per campaign/channel
- Maintain operational accountability for all campaign execution
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
- Plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation, achieve efficiencies and increase competencies
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Regional Sales Manager
FNB Retail Sales Borrow
Johannesburg, South Africa
01.2020 - 12.2023
- Product sales growth and current behavior management on the following: Credit Card sales / escalations / processes / training, Personal loans sales / escalations / processes / training, SLC (Home loans), Fusion, VAF – Pilot 4 branches, Income capture, SALVAL – Salary validation via competitors App statement download, FROMBO Leads, Campaigns, External sales activities
- Manage and Coach a team of 3 Growth Specialists that service Gauteng North that consist of 84 Pop branches
- Using the Decay curve to identify the opportunities in the POP network
- Growing sales and maximise cross sell opportunities by coaching frontline staff within the POP network on how to use Rewards as the key selling point to most products
- Coaching them on the sales conversation that is built around the Rewards and educating them on how to benefit themselves
- Training the channels on how to use the eBucks calculator to maximise the understanding of Rewards and how it can benefit the client and ultimately get the client to bank at a profit
- Build rewarding relationships with all relevant stakeholders to improve efficiency and meeting sales targets
- Achieve revenue targets by either growing a portfolio of existing clients (optimizing revenue opportunities) or by acquiring new clients
- Establish, align, and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Manage the growth of active customer Account Base to increase client base
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales team targets
- Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Comply with governance in terms of legislative and audit requirements
- Coordinate and facilitate all approved strategic projects
- Plan and execute campaigns successfully and on schedule
- Monitor costs / benefits per campaign/channel
- Maintain operational accountability for all campaign execution
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
- Plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation, achieve efficiencies and increase competencies
Regional Sales Manager
FNB Card
Johannesburg, South Africa
2010 - 2020
- Manage and Coach a team of 5 consultants that service Gauteng North and Mpumalanga
- Using the Decay curve to identify the opportunities in the POP network
- Growing sales and maximise cross sell opportunities by coaching frontline staff within the POP network on how to use Rewards as the key selling point to most products
- Coaching them on the sales conversation that is built around the Rewards and educating them on how to benefit themselves
- Training the channels on how to use the eBucks calculator to maximise the understanding of Rewards and how it can benefit the client and ultimately get the client to bank at a profit
- Build rewarding relationships with all relevant stakeholders to improve efficiency and meeting sales targets
- Achieve revenue targets by either growing a portfolio of existing clients (optimizing revenue opportunities) or by acquiring new clients
- Establish, align, and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Manage the growth of active customer Account Base to increase client base
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales team targets
- Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Comply with governance in terms of legislative and audit requirements
- Coordinate and facilitate all approved strategic projects
- Plan and execute campaigns successfully and on schedule
- Monitor costs / benefits per campaign/channel
- Maintain operational accountability for all campaign execution
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
- Plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation, achieve efficiencies and increase competencies
Regional Sales Consultant
FNB Card
Johannesburg, South Africa
01.2007 - 01.2010
- Achievement of targets for business
- Understand, read, and anticipate the market and clients' needs to design and deliver innovative, customized value adding solutions to portfolio of clients
- Deliver exceptional service that exceeds clients' expectations through proactive, innovative, and appropriate solutions
- Maximize Business Portfolio cross sell opportunities and strengthen client relationships
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines to drive and achieve relevant sales targets
- Understand reasons for and comply with governance in terms of legislation and audit requirements
- Retrieve all qualified leads from internal channel sales pipeline and contact existing or new customer to generate a sale
- Source new leads through external contacts and other channels to increase customer base if required
- Contact prospective clients and sell appropriate banking products to achieve sales targets
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal, and manage post sales queries when relevant
- Analyze competitor information gathered and ensure active monitoring of market trends and influences
- Identify new business opportunities that impact on the industry
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity, and sales requirements
- Manage own development to increase own competencies
Attrition & Retention Official
FNB Credit Card
Johannesburg, South Africa
2006 - 2007
- Inbound call centre – customers closing the accounts
- Outbound call centre – retaining customer's possible closures
- Training new staff and assisting with difficult customers when necessary
- Extracting data from the warehouse
- Keeping of departmental statistics
- Spot check on agents work
- (Quality)
- Managing of customer queries
- Problem solving on system errors or departmental problems
- Handling all departments general admin work
- Follow up on retained customer's card delivery
- Updating of customers details on system
- Identify problems on system that is costing Card money
- Identify customer service problems within Card departments and Branches and addressing this with them
- Identify possible projects on information collected by customer remarks to improve our systems or products
- Retaining customers who want to close their account
- Incoming letter requests and call centre calls by using our unique value proposition
- Identify possible customers that will close accounts and contacting such customers
- Convince such customers to keep the product by offering no card fees etc
- Within predetermined discretions
- Incoming and outgoing call centre on Attrition and Retention
- Selling of value-added services and educating customers on credit cards
- Loading of debit orders, inContact and email statements
- Selling our rewards programme
- Assisting customers with limit increases and upgrades
- Reissue of expired cards
- ITC checks on customers details
- Proved successful working within tight deadlines and a fast-paced environment.
Manager
Pre-Paid Online
Springs
2005 - 2006
- Arranging of Promotions
- Purchasing of Stock from direct ordering from Vodacom on handsets to accessories with various dealers
- Managing of stock levels
- Marketing – radio, papers etc
- Direct Sales – Face to face sales with customers and companies
- Visiting of Corporate clients – new sales & maintenance
- Credit vetting by referrals to Service Provider
- Enquiries and queries of customers
- Skills training of office staff
- Ensuring contracts are completed correctly and are submitted timorously
- Managing of office budget and expenses
- Managing commission paid out for sales monthly
Attrition & Retention Official
FNB Card
01.2003 - 01.2005
- Outbound call center – retaining customer's possible closures
- Identify possible customers that will close accounts
- Convince such customers to keep the product by offering no card fees etc
- Within predetermined discretions
- Extracting data from the warehouse
- Keeping of departmental statistics
- Managing of customer queries
- Incoming and outgoing call center on Attrition and Retention
Client Query Resolution Clerk
FNB Card
01.2001 - 12.2003
- Managing client disputes relating to the Visa Rules and Regulations and keeping within the Charge back rules and timeframes
- Charge backs to other financial institution merchant services via the Hogan system as well as manual charge backs on transactions outside the allowed timeframes
- Negotiating with other financial institutions
- Balancing of General Ledger Suspense accounts and keeping it under R200 000
- Took over the General Ledger Suspense account with a balance of R1 300 000 and managed to reduce it to an acceptable amount to save on costs and interest
- Day to day queries and negotiation with other financial institutions
- Managing customer queries according to strict VISA regulations
- Communicate legalities around disputes to customers
- Dealing with various internal departments to resolve queries
Switchboard Operator
FNB Card
Johannesburg, South Africa
2000 - 2001
- Answering of incoming calls and directing them to the correct departments within FNB Credit Card
- Dealing with irate customers
- Identifying the query to direct to the correct department
- Working in a stressful environment with timorous directing of calls with strict turnaround times
Administrative Clerk
FNB Credit Card
Johannesburg, South Africa
2000 - 2001
- Data capturing on Main Frame
- Filing
- Searching for information on Main Frame
- Assisting other departments with queries and extracting data relating to these queries
Owner
Self-employed
Durban
1995 - 2000
- Purchasing of materials
- Designing and manufacturing of ceramic ornaments
- Distribution of products to set-off points
- Promotions
- Direct sales to public
- Marketing
- Managing of Budget
- Booking of venues
- Training of staff
- Market research on products, enhancements, and innovation
Library Assistant
Springs Municipality
Springs
12.1991 - 11.1995
- Face to face assistance to customers with research
- Assisting with organizing Holiday programs for children
- Capturing of new members on the main frame
- Direct contact with public
- Administrative functions such as: Controlling of new members, Sending out of reminders
- Keeping data up to date (Paper clippings etc.)
- Keeping of stats
- Temporary in charge of traveling Library
- Timorous stops throughout the day
- Telephonic enquiries
- Flexible times worked
- Driving the bus (code 10)
- Administrative work (as above)
Administrative Clerk
First National Bank
Johannesburg, South Africa
03.1991 - 08.1991
- Looking up of customer data on main frame
- Filing
- Balancing and controlling of batch processing
- Telephone queries from other Financial Institutions
- Charge back Queries and investigations
Education
High School Diploma -
High School Sundra
Mpumalanga 01.1986 - 1990.01
Skills
Ambitious
- Empathy and patience
- Quick-learning
- Excellent verbal communication skills
- Word
- Team player
- Reliable
- Methodical
- Loyal
- Honest
- Hard-working
- Easy-going
- Diligent
- Conscientious
- Confident
Personal Information
- ID Number: 721011 0069 08 3
- Number of Children: 2
- Health Status: Good
- Driving License: Code EC01
Married Status
Married
Training
- Managing for performance, 2004
- Performance Management, 2004
- MS Word Basic & Intermediate, 2004
- MS Excel, 2004
- Leading for Performance, 2003
- Customer Service, 2005
- Essentials of Project management, 2007
- MDP, 2010
- NQF5 Sales and Service excellence, 2013
- Ignite program, 2016
Timeline
Regional Sales Manager
FNB Retail Sales Borrow
01.2020 - 12.2023
Regional Sales Consultant
FNB Card
01.2007 - 01.2010
Attrition & Retention Official
FNB Card
01.2003 - 01.2005
Client Query Resolution Clerk
FNB Card
01.2001 - 12.2003
Library Assistant
Springs Municipality
12.1991 - 11.1995
Administrative Clerk
First National Bank
03.1991 - 08.1991
High School Diploma -
High School Sundra
01.1986 - 1990.01
Regional Sales Manager
FNB Lending
2023 - Current
Regional Sales Manager
FNB Card
2010 - 2020
Attrition & Retention Official
FNB Credit Card
2006 - 2007
Manager
Pre-Paid Online
2005 - 2006
Switchboard Operator
FNB Card
2000 - 2001
Administrative Clerk
FNB Credit Card
2000 - 2001
Owner
Self-employed
1995 - 2000
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